Madison Thompson
Stone Mountain
Summary
Dedicated, disciplined and mission-driven U.S. Army veteran with extensive customer service and logistics experience seeking a position with U.S. Customs and Border Protection. Adept in national defense systems, high-pressure decision-making, and safety operations. Dedicated to upholding CBP’s values through integrity, attention to detail, and leadership excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
KPOT Korean BBQ & Hot Pot
07.2024 - 01.2025
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Amazon Delivery Driver
House 2 Home Deliveries
05.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Lead Server
The Juicy Crab
06.2022 - 04.2023
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Short Range Air Defense System Repairer (94T)
United States Army
01.2020 - 05.2022
- Maintained and repaired Avenger Air Defense Systems and associated components to ensure peak operational readiness
- Performed diagnostics, inspections, and repairs in both field and shop environments under pressure
- Participated in joint security and convoy operations, ensuring the safety of personnel and equipment
- Demonstrated superior technical knowledge and leadership as Distinguished Honor Graduate in Advanced Individual Training (AIT)
- Served as a role model in promoting mental health awareness, resiliency, and suicide prevention within the unit
- Completed Army leadership training, developing skills in team motivation, communication, and mission execution
- Rank at Discharge: E4 (Specialist)
Education
High School Diploma or GED Equivalent -
Adult Learning Center Osceola
Kissimmee, Florida01.2018
Skills
- Border Security & Threat Detection
- Surveillance & Situational Awareness
- Security Operations & Risk Assessment
- Weapons Handling & Maintenance
- Technical Troubleshooting & Diagnostics
- Physical Fitness & Stamina
- Team Leadership & Resilience Training
- Suicide Prevention Advocacy
- Adherence to Chain of Command & Military SOPs
- Team leadership
- Attention to detail
- Exceptional communication
- Employee training and development
Certification
- Distinguished Honor Graduate – AIT (94T)
- Army Safety Certification – Risk Management & Accident Prevention
- Suicide Prevention & Awareness Training
- Army Resiliency Training
- Leadership Development – Basic Leadership Course (BLC)
- Army Combatives Level 1
- Military Weapons Qualification – Expert Marksman
- Tactical Vehicle Operation & Safety
- Military Physical Fitness Certification
- Anti-Terrorism Awareness Training
- Operational Security (OPSEC) and Information Assurance
Clearance And Eligibility
- U.S. Citizen
- Honorably Discharged
- Eligible for Federal Security Clearance
- Physically and mentally prepared for high-intensity environments
Timeline
Lead Server
KPOT Korean BBQ & Hot Pot
07.2024 - 01.2025
Amazon Delivery Driver
House 2 Home Deliveries
05.2023 - 07.2024
Lead Server
The Juicy Crab
06.2022 - 04.2023
Short Range Air Defense System Repairer (94T)
United States Army
01.2020 - 05.2022
High School Diploma or GED Equivalent -
Adult Learning Center Osceola
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