Madison Voigt
Appling,MI
Summary
Experienced with executive office management involving high-level administrative support and coordination. Proven track record supporting C-level executives in high-pressure environments. Facilitated seamless executive operations through effective calendar management, travel coordination, and confidential communication handling. Skilled in optimizing administrative processes, enhancing team collaboration, and driving operational efficiency. Adept at managing multiple priorities, ensuring smooth office functions, and adapting to dynamic environments. Strong focus on achieving results through effective communication, problem-solving, and attention to detail to enhance executive efficiency.
Overview
8
8
years of professional experience
Work History
Chief Executive Assistant
Squared Away LLC
07.2023 - Current
- Facilitate executive-level responsibilities such as project management, day-to-day operations, all while maintaining constant communication with the client.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Organized logistics and materials for each board meeting and took detailed notes for later dissemination to key stakeholders.
- Identified trends and assessed opportunities to improve processes and execution.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed daily financial transactions in support of finance team objectives.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Matched purchase orders with invoices and recorded necessary information.
- Created targeted investor outreach plans, attracting new investments and expanding the company's shareholder base.
- Contributed to successful fundraising efforts through research and the creation of compelling investor presentations and materials.
- Cultivated a strong online presence through consistent branding across all marketing materials, including website design, blog posts, and social media content.
Stay-at-Home Mom
SAHM
10.2022 - 07.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Care Coordinator
Georgialina Physical Therapy
12.2020 - 09.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service (900+ patients per month) by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Veterinary Receptionist
Hill High Animal Hospital
08.2019 - 12.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Front Desk Receptionist/Service Representative
Thomson Chrysler Dodge Jeep Ram Fiat
08.2017 - 09.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected vehicle deposits, fees, and payments.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Science - Health Information Administration
Augusta University
Augusta, GA05.2021
Health Information Administration Internship -
Dwight D. Eisenhower Army Medical Center
Fort Eisenhower, GA05.2021
Associate of Science - Business Administration
Georgia Military College
Augusta, GA05.2018
Skills
- Organizational Skills
- Communication Skills
- Leadership Experience
- Collaboration Talent
- Computer Proficiency
- Fast Learner
- Problem-Solving Abilities
- Executive support
- Operations management
- Interpersonal skills
- Administrative skills
- Financial tracking
Awards
Microsoft Word Certification
Affiliations
- AHIMA
- Phi Kappa Phi
Timeline
Chief Executive Assistant
Squared Away LLC
07.2023 - Current
Stay-at-Home Mom
SAHM
10.2022 - 07.2023
Patient Care Coordinator
Georgialina Physical Therapy
12.2020 - 09.2021
Veterinary Receptionist
Hill High Animal Hospital
08.2019 - 12.2020
Front Desk Receptionist/Service Representative
Thomson Chrysler Dodge Jeep Ram Fiat
08.2017 - 09.2019
Bachelor of Science - Health Information Administration
Augusta University
Health Information Administration Internship -
Dwight D. Eisenhower Army Medical Center
Associate of Science - Business Administration
Georgia Military College
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