Madison Ponton
Blue Ridge
Summary
Motivated and detail-oriented professional with strong communication, organizational, and problem-solving skills. Experienced in supporting team operations, providing excellent customer service, and managing responsibilities in fast-paced environments. Proven ability to adapt quickly, work collaboratively, and maintain a high standard of professionalism. Seeking opportunities to apply skills and contribute to organizational success while continuing to grow professionally.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Academic Peer Tutor
Truett McConnell University
Cleveland, GA
08.2025 - Current
- Facilitated study sessions to enhance understanding of complex academic subjects.
- Facilitated student understanding of complex topics by simplifying concepts and using relatable examples from everyday life.
- Contributed to a supportive learning culture on campus by establishing positive relationships with students and supervisors
- Assisted students with homework and provided supplementary instruction.
- Helped fellow students prepare for quizzes and examinations.
Game Day Operations Staff Member
Truett McConnell University
Cleveland, GA
01.2025 - Current
- Coordinated logistical operations for game day events, ensuring timely setup and teardown of equipment.
- Enhanced fan experience by efficiently coordinating game day activities and events.
- Assisted in pre-game preparations such as field maintenance and equipment setup to ensure smooth gameplay conditions.
- Managed social media accounts, increasing audience interaction and engagement rates.
- Captured dynamic sports action through expert use of digital cameras and lenses.
Front of House Worker/Manager
Carrolls Barbecue
Blue Ridge, GA
04.2021 - Current
- Greeted and assisted customers to enhance the overall dining experience.
- Processed customer payments accurately using point-of-sale systems.
- Handled customer inquiries and complaints professionally, ensuring positive resolutions.
- Managed cash transactions effectively, balancing daily sales reports accurately at the end of each shift.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Media and Operations Manager
Truett McConnell Womens Soccer
Cleveland, GA
07.2024 - 12.2025
- Collaborated with coaching staff to maintain accurate player statistics and records.
- Assisted in organizing player interviews and media days, ensuring smooth operations.
- Created visually appealing graphics for promotional materials and event announcements.
- Collaborated with marketing department to create promotional materials highlighting team achievements, boosting fan engagement.
- Increased website traffic through timely updates on game results, player profiles, and statistics pertaining to the team.
Youth Clerical Worker
Fannin County Board of Education
Blue Ridge, GA
01.2022 - 05.2023
- Managed daily office operations, ensuring efficiency and organization of records.
- Coordinated schedules and appointments for multiple departments to optimize workflow.
- Completed clerical tasks such as filing, copying, and distributing mail as well as input data into spreadsheets and databases.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor of Science - Accounting
Truett McConnell University
Cleveland, GA05-2026
Skills
- Customer service
- Multitasking and organization
- Critical thinking
- Problem resolution
- Microsoft Office Programs
- Client relations
- Professionalism
- Scheduling
- Administrative support
- Multi-line phone talent
- Spreadsheets
- Office equipment proficiency
Certification
- Certified in Nonprofit Essentials
- Certified in Nonprofit Financial Management Essentials
Timeline
Academic Peer Tutor
Truett McConnell University
08.2025 - Current
Game Day Operations Staff Member
Truett McConnell University
01.2025 - Current
Media and Operations Manager
Truett McConnell Womens Soccer
07.2024 - 12.2025
Youth Clerical Worker
Fannin County Board of Education
01.2022 - 05.2023
Front of House Worker/Manager
Carrolls Barbecue
04.2021 - Current
Bachelor of Science - Accounting
Truett McConnell University