Madox Fletcher
Leander
Summary
Results-oriented customer service professional skilled in critical thinking and computer proficiency. Successfully improved service response times while educating customers on equipment usage, ensuring safety and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Apex Bodyworks
Austin, TX
- Scheduled appointments using scheduling software, optimizing daily operations.
- Assisted in inventory management of office supplies, ensuring availability for daily tasks.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Officer
Texas Paintball
Jonestown, TX
09.2025 - 02.2026
- Collaborated with team members to streamline operations and improve service response times.
- Maintained cleanliness and organization of customer service areas for optimal service delivery.
- Educated customers on paintball equipment usage, ensuring safety and compliance with regulations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly business areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained and cleaned equipment after use
Education
Bachelor of Science - Kinesiology
Austin Community College
Austin, Texas, TX05-2028
Skills
- Customer service
- Complaint handling
- Product knowledge
- Critical thinking
- Store maintenance
- Customer education
- Office equipment proficiency
- Research
- Computer proficiency
Timeline
Customer Service Officer
Texas Paintball
09.2025 - 02.2026
Receptionist
Apex Bodyworks
Bachelor of Science - Kinesiology
Austin Community College