Mae Thompson
Riverdale
Summary
Experienced Transportation Security Officer at TSA with expertise in baggage screening and threat assessment. Demonstrated conflict resolution skills and strong client relationship management as a Real Estate Agent. Proficient in regulatory compliance and effective communication, ensuring safety and satisfaction in high-pressure environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Atlanta
05.2016 - Current
- Conducted thorough screenings of passengers and baggage for prohibited items using X-ray equipment.
- Reviewed IDs and documents to verify personal information and detect fraudulent activities.
- Educated travelers on security procedures during peak travel periods to ensure compliance.
- Maintained professionalism while interacting with diverse passenger groups in high-pressure situations.
- Documented incidents and reported findings to supervisors following established protocols.
- Utilized problem-solving skills to deescalate challenging customer service encounters effectively.
- Ensured proper credentials and authorization for all personnel entering restricted areas.
- Assisted in training new Transportation Security Officers on effective screening techniques.
Real Estate Agent
HomeSmart
Roswell
02.2003 - Current
- Assisted clients with buying and selling residential properties efficiently.
- Conducted property showings and provided comprehensive information to prospective buyers.
- Prepared and presented detailed market analysis reports during client consultations.
- Utilized multiple listing services to update property listings without delay.
- Developed targeted marketing strategies to promote properties through diverse channels.
- Collaborated with mortgage brokers to secure financing options for clients.
- Negotiated purchase agreements professionally between buyers and sellers.
- Maintained strong client relationships through regular communication and follow-ups.
Education
Associate of Applied Science - Business Administration
Shorter University
Atlanta05-2009
Georgia Real Estate Sales Person - Real-estate
Georgia Multiple Listing School
Morrow02-2003
Skills
- Baggage screening and threat assessment
- Document verification and regulatory compliance
- Incident reporting and problem solving
- Effective communication and conflict resolution
- Customer relationship management and team collaboration
- Time management and attention to detail
- Public safety awareness and security protocol training
Affiliations
- I enjoy listening to Jazz and Gospel music, watching movies and documentaries
- I enjoy visiting different new communities in my state
- I enjoy seeking out and tasting new foods from other countries
- I enjoy walking in the park and Dancing
Accomplishments
I have received Model Officer badge 3 times at TSA over the past 2 years
- I have received financial award for catching guns in passengers bags at TSA
- I am a certified passenger support specialist assisting passengers through the airport terminal at TSA
- I have received perfect attendance recognition at TSA over the past 3 years.
- I am currently being featured in "Best Agent.us" with Best in Real estate magazine
Certification
- I have received my training certificate for new hires at TSA
- I have received both certifications for passenger and baggage at TSA
- I have received Duel Function Officer Certification at TSA
- I am a Licensed Realtor for the State of Georgia for the past 22 years.
References
References available upon request.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
05.2016 - Current
Real Estate Agent
HomeSmart
02.2003 - Current
Associate of Applied Science - Business Administration
Shorter University
Georgia Real Estate Sales Person - Real-estate
Georgia Multiple Listing School
Similar Profiles
Andrew LaneAndrew Lane
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
Reghan ConleyReghan Conley
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
EVE HAYESEVE HAYES
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
Najeeb ShawNajeeb Shaw
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
PARIS JACKSONPARIS JACKSON
Sales Associate at WalmartSales Associate at Walmart