MAEGAN BROWN
Atlanta
Summary
Finance Professional experienced in accounts receivable and cash management. Enhanced financial processes and improved cash flow efficiency through collaboration and problem-solving. Utilized data analysis and business intelligence tools to identify trends and deliver actionable insights for informed decision-making.
Overview
10
10
years of professional experience
Work History
Accounts Receivable and Cash Management Specialist
Assured Partners Financial Group
Atlanta, GA
08.2025 - 11.2026
- Managed accounts receivable reconciliations, ensuring accurate application of customer payments and resolving discrepancies promptly.
- Monitored cash management activities, including daily deposit tracking and verifying bank balances.
- Investigated unapplied cash and aged receivables to support timely collection efforts.
- Monitored cash management activities, including daily deposit tracking and verifying bank balances.
- Applied EPIC
- SQL
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Sales and Service Representative
General Motors Co
11.2022 - 10.2024
- Managed client interactions and maintained accurate policy records in Applied Epic, ensuring streamlined workflow and reliable documentation.
- Delivered product demonstrations tailored to clients' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined sales process by ensuring accurate record-keeping of contracts and timely follow-ups, contributing to successful deal closures.
- Proficient in Applied Epic agency management system for handling client accounts and processing transactions.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Provided timely and accurate responses to inquiries through chat support, enhancing overall customer satisfaction.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Financial Analyst
PNC Bank
10.2021 - 12.2023
- Conducted financial analysis to identify operational changes, trends, and areas for improvement.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Trained junior analysts on best practices in financial modeling, enhancing team capabilities.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Used UAT to help implement, upgrade, or validate new financial systems, reporting tools, or data models
Teller and Member Service Representative
Associated Credit Union
03.2019 - 08.2021
- Received and processed cash, check, and electronic payments, ensuring compliance with financial policies and procedures to maintain operational integrity.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Recorded daily cash receipts and balanced drawers with 100% accuracy, promptly resolving any discrepancies.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Supported finance team by entering payment data into internal systems, contributing to seamless accounts receivable operations.
- Cultivated strong customer relationships through exceptional service, enhancing customer loyalty and trust.
Fraud Support Representative
PNC Bank
12.2016 - 02.2019
- Boosted customer satisfaction through proactive follow-ups and clear communication.
- Resolved escalated customer complaints by collaborating with management for satisfactory outcomes.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Reduced overall average handle time by identifying underlying root causes for common user inquiries.
- Improved customer satisfaction by swiftly resolving technical issues and delivering timely solutions.
Education
Bachelors Of Computer Science -
Georgia State University
Atlanta, GA06.2027
Associates Of Computer Science -
Georgia State University
Atlanta, GASkills
- SQL
- Financial management
- Bank reconciliation
- Financial statement analysis
- Client relationship management
- EPIC
- Microsoft Excel
- Advanced Microsoft applications
- Interpersonal communication
- Problem-solving
- Time management
- High-quality customer service
- Friendly, positive attitude
- Accounts receivable management
- Accounting software proficiency
Timeline
Accounts Receivable and Cash Management Specialist
Assured Partners Financial Group
08.2025 - 11.2026
Sales and Service Representative
General Motors Co
11.2022 - 10.2024
Financial Analyst
PNC Bank
10.2021 - 12.2023
Teller and Member Service Representative
Associated Credit Union
03.2019 - 08.2021
Fraud Support Representative
PNC Bank
12.2016 - 02.2019
Bachelors Of Computer Science -
Georgia State University
Associates Of Computer Science -
Georgia State University