Maegan Medina
Covington
Summary
Accomplished professional with 20+ years of customer service and inside sales experience. Demonstrates excellent written and oral communication skills, strong interpersonal abilities, and effective problem-solving. Self-starter excelling both independently and as a valuable team member. Dedicated, disciplined, and persistent in achieving customer satisfaction under pressure. Possesses excellent computer and data entry skills with comprehensive knowledge of business software applications. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sr. Federal Support Expert
T-Mobile
01.2010 - Current
- Specializing in selling T-Mobile products and services specifically to government agencies and departments
- Requiring in-depth knowledge of federal procurement processes, compliance regulations, and the unique needs of government clients
- Focusing on building relationships with key decision-makers within the federal government to secure large-scale contracts
- Ensuring adherence to government regulations regarding data privacy, cybersecurity, and contract compliance
- Demonstrating a thorough understanding of T-Mobile's network capabilities and technology solutions to address government concerns
- Excellent interpersonal skills to develop and maintain strong customer relationships within the government sector
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Pageplus Cellular
01.2008 - 01.2010
- Processed inbound and outbound customer service calls and provide excellent service
- Processed and activated orders, set up new accounts, answered billing questions
- Changed equipment and price plan features
- Navigated through multiple systems to make appropriate changes in a timely and efficient manner
- Communicated appropriate options for resolution in a timely manner
- Assisted in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
Education
Associate - Psychology
Owens Community College
Oregon, OH01.2006
Skills
- Financial Analysis
- Customer Service
- Active listening
- Microsoft Office Suite
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sr. Federal Support Expert
T-Mobile
01.2010 - Current
Customer Service Representative
Pageplus Cellular
01.2008 - 01.2010
Associate - Psychology
Owens Community College
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