Overview
Work History
Education
Skills
Languages
Timeline
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Maegan Wagnon

Maegan Wagnon

Lawrenceville

Overview

13
13
years of professional experience

Work History

Facilities Assigner

Windstream
Dalton
08.2019 - Current
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided support to staff members who required assistance with their facility-related needs.
  • Updated databases with new and modified customer data.
  • Prepared new facilities for office moves and setups by placing desks and chairs in specified areas.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Created detailed reports on facility repairs, replacements, and upgrades.
  • Maintained records of all facility-related activities including repairs, replacements, upgrades, and inspections.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Mentored junior team members and managed employee relationships.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Paraprofessional Counselor

Highland Rivers Health
Dalton
06.2012 - 10.2017
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
  • Advocated for clients' needs within their families, workplaces, and educational institutions.
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
  • Coordinated resources to support clients and help each achieve targets.
  • Consulted on outside cases using personal expertise in diagnoses.
  • Conducted outreach programs to raise awareness about mental health services and resources available in the community.
  • Conducted mental health assessments with clients in order to determine appropriate interventions.
  • Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
  • Counseled clients physical, mental factors impacting personal success.
  • Referred individuals to outside resources and services for additional support.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Developed treatment plans to address client needs.
  • Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
  • Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
  • Provided individual and group counseling sessions for clients.
  • Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.

Education

Master of Science - Applied Behavior Analysis

Grand Canyon University
Phoenix, AZ
03-2013

Skills

  • Facilities management
  • Database management
  • Customer service
  • Project management
  • Report generation
  • Software testing

Languages

Spanish
Professional
Chinese (Mandarin)
Elementary

Timeline

Facilities Assigner

Windstream
08.2019 - Current

Paraprofessional Counselor

Highland Rivers Health
06.2012 - 10.2017

Master of Science - Applied Behavior Analysis

Grand Canyon University

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Maegan Wagnon