Maegan Wagnon
Lawrenceville
Overview
13
13
years of professional experience
Work History
Facilities Assigner
Windstream
Dalton
08.2019 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided support to staff members who required assistance with their facility-related needs.
- Updated databases with new and modified customer data.
- Prepared new facilities for office moves and setups by placing desks and chairs in specified areas.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Created detailed reports on facility repairs, replacements, and upgrades.
- Maintained records of all facility-related activities including repairs, replacements, upgrades, and inspections.
- Prevented key account losses by researching discrepancies and correcting problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Paraprofessional Counselor
Highland Rivers Health
Dalton
06.2012 - 10.2017
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Collaborated to set goals and outline steps to achieve objectives.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Advocated for clients' needs within their families, workplaces, and educational institutions.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
- Coordinated resources to support clients and help each achieve targets.
- Consulted on outside cases using personal expertise in diagnoses.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Counseled clients physical, mental factors impacting personal success.
- Referred individuals to outside resources and services for additional support.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Developed treatment plans to address client needs.
- Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Provided crisis intervention services for individuals in need of immediate assistance.
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
- Provided individual and group counseling sessions for clients.
- Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
Education
Master of Science - Applied Behavior Analysis
Grand Canyon University
Phoenix, AZ03-2013
Skills
- Facilities management
- Database management
- Customer service
- Project management
- Report generation
- Software testing
Languages
Spanish
Professional
Chinese (Mandarin)
Elementary
Timeline
Facilities Assigner
Windstream
08.2019 - Current
Paraprofessional Counselor
Highland Rivers Health
06.2012 - 10.2017
Master of Science - Applied Behavior Analysis
Grand Canyon University