Maereesa Anderson
Atlanta
Summary
Customer service professional excelling in hospitality and service roles. Skilled in time management and inventory control while delivering exceptional service. Versatile experience includes bartending and team leadership, ensuring a seamless and enjoyable experience for all patrons.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender-Seasonal
Mercedes-Benz Stadium
Atlanta
07.2025 - Current
- Cultivated strong relationships with customers and staff to enhance overall guest experience.
- Executed point-of-sale transactions with accuracy.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Crafted signature cocktails and beverages for diverse clientele.
- Prepared numerous signature cocktails in high-volume club suites with a smile.
- Assisted in training new bartenders on recipes and service techniques.
- Oversaw inventory of liquor, mixers, and supplies to maintain stock levels and support efficient bar operations.
Bartender
Moonlight Lounge at Fourth Hotel
Atlanta
07.2025 - 05.2026
- Provided exceptional customer service in fast-paced hotel bar environment.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Utilized communication skills to address and resolve guest concerns, improving overall satisfaction.
- Engaged guests by sharing insights about drink menus and specials, fostering a more informed dining experience.
- Designed signature drinks to enhance guest experience and satisfaction.
- Memorized menu to help patrons make informed meal choices.
- Processed payments and completed register transactions accurately.
- Assisted with training of new staff members.
Bartender
The Wylie Hotel
Atlanta
09.2020 - 02.2025
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
Server Manager
The American Hotel
Atlanta
05.2018 - 01.2020
- Managed daily operations of restaurant service team at The American Hotel.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Coordinated scheduling to ensure adequate coverage during peak dining hours.
- Oversaw inventory management and ensured proper stock levels of supplies.
- Implemented health and safety protocols in accordance with industry standards.
- Resolved customer complaints efficiently to maintain high satisfaction levels.
- Collaborated with kitchen staff to streamline service flow and communication.
Education
Bachelor of Arts (B.A.) - Business Management
Kentucky State University
Frankfort, Kentucky01-2012
Diploma -
Princeton High School
OH01-2006
Skills
- Time management
- Team leadership
- Customer service
- Inventory management
- POS transactions
- TIPs and ServeSafe certified
- Safe food handling procedures
- Hospitality and accommodation
- Hospitality service expertise
- Scheduling
- Alcohol awareness
- Cocktail crafting
Certification
NTA009941
Timeline
Bartender-Seasonal
Mercedes-Benz Stadium
07.2025 - Current
Bartender
Moonlight Lounge at Fourth Hotel
07.2025 - 05.2026
Bartender
The Wylie Hotel
09.2020 - 02.2025
Server Manager
The American Hotel
05.2018 - 01.2020
Bachelor of Arts (B.A.) - Business Management
Kentucky State University
Diploma -
Princeton High School