Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Magali Orrostieta

Winder

Summary

Dynamic administrative professional with a proven track record at Community Care Counseling, excelling in customer service and data entry. Recognized for enhancing client satisfaction and reducing billing errors through meticulous documentation and effective communication. Adept at scheduling and office administration, committed to fostering a collaborative work environment.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Community Care Counseling
02.2025 - 08.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Reduced billing errors by implementing strict policies and systematic procedures.
  • Followed up with appropriate parties to obtain prompt payments.
  • Maintained accurate client records, ensuring proper billing and payment tracking.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Responded to customer concerns and questions on daily basis.
  • Maintained accurate records of customer payments.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Digital Shopper

Walmart
12.2023 - 12.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Worked productively with customers to meet order requirements and service expectations.

Floor Supervisor

Northeast Ga Inc
10.2017 - 11.2023
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.

Assembler

Therapak
04.2015 - 06.2016
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Completed tasks on time to meet quality and safety standards.
  • Recognized and reported defective material and equipment to shift supervisor.

Floor Supervisor

Northeast Georgia Inc
08.2012 - 03.2015
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Addressed customer complaints effectively, promoting positive resolutions in a timely manner.

Crew Trainer

McDonald's Restaurant
11.2010 - 07.2012
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.

Education

Apalachee High School
Winder, GA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Customer and client relations
  • Filing
  • Scheduling
  • Documentation and recordkeeping
  • Scheduling and calendar management

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Community Care Counseling
02.2025 - 08.2025

Digital Shopper

Walmart
12.2023 - 12.2024

Floor Supervisor

Northeast Ga Inc
10.2017 - 11.2023

Assembler

Therapak
04.2015 - 06.2016

Floor Supervisor

Northeast Georgia Inc
08.2012 - 03.2015

Crew Trainer

McDonald's Restaurant
11.2010 - 07.2012

Apalachee High School

Similar Profiles

CREATE PROFILE
Magali Orrostieta