Magdalena Gallardo-Garcia
Stone Mountain,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
La Parrilla Restaurant
11.2022 - Current
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Learned menu items and daily specials to effectively communicate with guests about offerings.
- Adapted to fast-paced environment, managing multiple tables while ensuring quality service.
- Handled cash transactions efficiently, processing payments and issuing receipts accurately.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Hostess
Olive Garden Restaurant
02.2020 - 09.2021
- Greeted and seated guests promptly, ensuring efficient flow of customers in restaurant.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted servers by communicating guest needs and coordinating service timelines effectively.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Sales Assistant
Balcon De Zocalo
10.2019 - 12.2020
- Processed sales transactions efficiently using point-of-sale systems.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Developed loyal customer base by providing consistent, high-quality service.
- Managed efficient cash register operations.
Education
High School Diploma -
Shiloh Highschool
Snellville, GA05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
- Problem-solving
- Responsible beverage service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
La Parrilla Restaurant
11.2022 - Current
Restaurant Hostess
Olive Garden Restaurant
02.2020 - 09.2021
Sales Assistant
Balcon De Zocalo
10.2019 - 12.2020
High School Diploma -
Shiloh Highschool
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