Maggi Ongtingco

Created clear expectations and forums for communication between staff members for efficiency.

Manged schedules for 2 or more pools at a time ranging from 10 to 30 guards, balancing requests and ensuring my facilities are all covered, stepping in when necessary.

Maintaining a certain level of professionalism for my patrons and staff members, leading by example, to create an optimal environment and ensuring high level of service.

• Trained and certified first responder including skills in First Aid, CPR, and Life saving in order to offer service patrons in distress.
• consistently remained vigilant and present for hours at a time to ensure patron safety and organization.

• provided a friendly and positive environment for all patrons through professional customer servies and addressing any concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Maintained a safe and clean facility for my patrons including clean up duties and any necessary daily tasks to provide an organized and aesthetic environment.

Seasonal job for a widely attended arts festival. Collaborating with team members to serve upwards of 300 patrons during peak hours to minimize wait time and provide efficient and friendly service.

I transitioned between all roles and was proficient in all from managing the front of the booth including handling transactions and serving food and beverages to patrons.

Organized extra curricular activities including clubs and sports. Furthered student's educational backgrounds during after school hours, including tutoring k-12. Maintained a safe and inclusive environment for all students, handling conflict and curating a positive and uplifting environment.