Maggie Moore
Trenton
Summary
Seasoned Freight Broker with 6 years of experience. Has knowledge in moving reefer, dry van, box truck & some flatbed freight. Successful at monitoring the market for accurate price quoting. Flexible and excels under pressure in fast-paced environment. Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee any shipment needs.
Overview
6
6
years of professional experience
Work History
Freight Broker & Pod Leader
RE Garrison
07.2019 - Current
- Skilled in multiple trucking tools: Carrier411, Truck Stop, DAT, Rate View & Mcleod.
- Monitored truck market and negotiated rates based on trends: Spot Market & Contracted Rates
- Developed strong relationships with carriers to build trust and loyalty for dedicated coverage of shipments.
- Negotiated competitive rates with carriers, resulting in higher margins.
- Tracked shipments and carriers for pick up and delivery for on time service.
- Managed and motivated employees with in my pod & on the floor to be productive and engaged in work.
- Managed and approved covering rates on shipments within my pod & on the floor.
- Held my pod members to a specific standard on tracking to insure customer's freight was covered for on time service.
- Vetted MC#'s before sending to compliance to be set up before allowing coverage on a shipment.
- Accomplished multiple tasks within established timeframes.
- Increased customer satisfaction by resolving disputes promptly, maintaining open lines of communication with Customer Service Representatives to insure every shipment was serviced to the best of our ability.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted billing team in receiving BOL's, POD's & assessorial receipts.
- Managed & communicated with Customer Service Rep. on OS&D's.
Freight Broker- Cradle to Grave
Lync Logistics
08.2018 - 07.2019
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers and increased
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Dispatcher
Doug Yates Towing And Recovery
01.2018 - 08.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of the fleet of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma -
Dade County High School
Trenton, GA05.2013
Skills
- Customer Engagement
- Transportation Knowledge
- Data Entry
- Shipment Tracking
- Deadline Management
- Compliance Monitoring
- Transportation Coordination
- Price Quoting
- Negotiation
- Account Management
- Carrier Selection
Timeline
Freight Broker & Pod Leader
RE Garrison
07.2019 - Current
Freight Broker- Cradle to Grave
Lync Logistics
08.2018 - 07.2019
Dispatcher
Doug Yates Towing And Recovery
01.2018 - 08.2018
High School Diploma -
Dade County High School
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