Glenn Dukes
Dallas
Summary
A results-driven professional with over 20 years of experience in the engineering industry, specializing in the seamless implementation of products and software while delivering exceptional customer service. Adept at identifying customer needs and providing effective solutions to ensure satisfaction. Known for leading by example, coaching teams to success, and fostering a collaborative environment. Experienced in managing operations across the Southeastern United States with a proven track record at Gerber Technology and Lectra USA. Holds a Bachelor of Business Administration from Belmont University. Demonstrated expertise in leading teams in installation execution, ensuring that quality standards are met for every customer experience.
Overview
1
1
Certification
Work History
Southeast US Service Manager
Gerber Technology
- Managed a team of up to 20 field service engineers, overseeing the installation, maintenance, and troubleshooting of high-tech automated manufacturing systems across the Southeast United States
- Directed day-to-day operations, ensuring optimal efficiency and timely completion of service requests
- Addressed personnel issues and provided guidance, coaching, and leadership to ensure team success and individual development
- Maintained budgetary compliance and controlled costs, ensuring efficient allocation of resources
- Acted as the primary point of contact for customers, addressing concerns and ensuring high levels of satisfaction through seamless product and service implementation
- Collaborated with internal teams to refine service processes, enhance customer experiences, and drive operational improvements
Field Service Engineer
Gerber Technology
- Installed, maintained, and repaired a variety of high-tech manufacturing equipment, including CNC cutting systems, CAD systems, optical devices, sign-making machines, and packaging equipment
- Conducted on-site installations and provided ongoing service to customers across the Southeastern United States, ensuring systems operated at peak performance
- Interfaced directly with customers, providing technical support, troubleshooting, and training to enhance their use of the equipment
- Ensured customer satisfaction through timely, efficient, and effective service, addressing concerns and minimizing system downtime
- Collaborated with other teams to ensure seamless integration of new equipment and software into customer operations
Education
Bachelor of Business Administration -
Belmont University
Nashville, TNSkills
- Proficient in Salesforce, SAP, and Microsoft Office Suite
- Strong communication and team-building skills
- Effective time management and organizational abilities
- Proven leadership and coaching experience
- Exceptional customer service and problem-solving skills
Certification
Electronics Technology Certification
Jackson State Community College – Jackson, TN
Timeline
Southeast US Service Manager
Gerber Technology
Field Service Engineer
Gerber Technology
Bachelor of Business Administration -
Belmont University
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