Mahogany Little
Columbus
Summary
Detail-oriented and Certified Medical Billing and Coding Specialist with over 2 years of experience accurately processing claims, managing patient billing, and ensuring compliance with ICD-10,CPT and HCPCS coding standards. Adept at using EHR systems and working collaboratively with healthcare providers and payers to resolve billing discrepancies promptly. Skilled in handling high volumes of customer inquiries, resolving complex issues with efficiency and professionalism, and maintaining a positive customer experience. I am currently in school pursuing my bachelor's degree in healthcare management. I am looking for a career where I can continue to grow and satisfy patient needs.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Enrollment/Billing Associate Representative
Cigna
Columbus
12.2023 - 04.2026
- Everyday activities such as navigating thru Rx home and Flow software for processing Copay assistance claims and resolving any rejections by making outbound calls to Copay programs to see why claim was rejecting and assist them accordingly.
- Doing skilled activities such as creating invoices and billing patients as necessary
- Using excel spreadsheets to keep track of work and invoices.
- Billing Medicaid and medicare patients in MAR when needed .
- Using software such as CE2000 to bill claims and making sure To correctly fill out a UCF form to bill paper claims.
Customer Care Representative
Conduent
Columbus
11.2021 - 12.2023
- Proudly Taking Inbound calls and making Outbound calls through salesforce in a fast paced environment about patient’s accounts, claims, and billing, While Taking ownership in customer issues and following problems through resolution.
- Everyday activities such as processing documents, Entering Data into software, and following up with patients as needed about their medication and orders while maintaining client files.
- Along with taking over cases for medical claims and submitting apps to appeals if needed.
- Answered customer enquiries through email and phone.
Supervisor
CVS Pharmacy Health
Columbus
09.2019 - 11.2021
- Everyday Responsibility as a Cashier, Stocker, and answering calls for management to help satisfy customer needs, With the Ability to multitask, Handling money and processing deposits. Everyday activities such as using Google workspace for communication and collaboration. Along side helping patients with medicare or medicaid purchases & medication.
- Supervised daily operations to ensure compliance with health and safety regulations.
- Managed inventory levels and coordinated stock replenishment processes.
Education
Bachelor of Science - Healthcare Management
Miller-Motte Technical College
Chattanooga, TN 04.2025 - 04.2026
Associate of Science -
Miller-Motte Technical College
Chattanooga, TN 09.2024 - 04.2025
Diploma - Medical Billing And Coding
Miller-Motte Technical College
Chattanooga, TN 06.2023 - 09.2024
Skills
- Medical terminology
- Medicaid and medicare claims
- Copay assistance
- Electronic Health records
- ICD-10 , HCPCS, CPT
- HIPPA
- Data entry
- Explanation of Benefits
- Coordination of Benefits
- Insurance claims
- 40wpm
- Fast learner
- Knowledge of NAIC
- Knowledge of Medicare A,B,C,D
- Prior Authorization
Certification
- CBCS NHA CERTIFIED
References
References available upon request.
Work related activities
- Personnel
- Strong communication
- Fast paced learner
- Written communication skills
- Empathetic
- Ability to multitask
- Problem solving
- Development
- Proficiency in medical billing systems
- Critical thinking skills
- Clear communication
- PROFICIENCY WITH MICROSOFT EXCEL, WORD,POWERPOINT Etc..
Timeline
Bachelor of Science - Healthcare Management
Miller-Motte Technical College
04.2025 - 04.2026
Associate of Science -
Miller-Motte Technical College
09.2024 - 04.2025
Enrollment/Billing Associate Representative
Cigna
12.2023 - 04.2026
Diploma - Medical Billing And Coding
Miller-Motte Technical College
06.2023 - 09.2024
Customer Care Representative
Conduent
11.2021 - 12.2023
Supervisor
CVS Pharmacy Health
09.2019 - 11.2021