MAI S. JOHNSON
Thomaston
Summary
Recent honor graduate with an Associate of Arts in Business Fundamentals seeking a career to apply newly acquired skills. Currently pursuing a Bachelor's of Science in Accounting, eager to gain practical experience in the field.
Overview
11
11
years of professional experience
Work History
MODULE PICKING ASSOCIATE
PETSMART DISTRIBUTION CENTER
05.2017 - Current
- Pull and pack product based on daily orders. Meet specifics of customer orders in a timely manner. Keep products separated, organized and in good rotation. Monitor product quality frequently, reporting problems to mitigate safety issues.
Customer Service Representative
InfoCision (Work From Home)
12.2014 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Southern Crescent Technical College
07.2014 - 11.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor Of Science - Accounting
University of Phoenix
Tempe, AZAssociate of Arts - Business Fundamentals
University of Phoenix
02.2023
High School Diploma - undefined
Upson-Lee High School
05.2014
Skills
- Proficient in Microsoft Office
- Extensive knowledge of information technology
- Strong customer service skills with experience in business fundamentals
- Good Work Ethics
LEADERSHIP EXPERIENCE
great interpersonal skills, effective communication, strategic thinking, negotiation, & conflict resolution.
Timeline
MODULE PICKING ASSOCIATE
PETSMART DISTRIBUTION CENTER
05.2017 - Current
Customer Service Representative
InfoCision (Work From Home)
12.2014 - 05.2017
Front Desk Receptionist
Southern Crescent Technical College
07.2014 - 11.2014
Associate of Arts - Business Fundamentals
University of Phoenix
High School Diploma - undefined
Upson-Lee High School
Bachelor Of Science - Accounting
University of Phoenix
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