Maimuna Arshad
Stone Mountain
Summary
Dynamic and results-driven professional with extensive experience in customer service and shift management at Coffee & Bagels. Proven ability to train staff and enhance operational efficiency. Skilled in food preparation and inventory management, while excelling in communication and problem-solving. Passionate about delivering exceptional service and fostering positive customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Manager (full-time)
Coffee & Bagels
Tucker
11.2017 - Current
- Supervised daily operations, ensuring efficient service and quality in a fast-paced coffee and bagel shop environment.
- Trained and mentored new staff on service standards and menu offerings.
- Managed inventory levels to maintain freshness of ingredients and supplies, supporting uninterrupted service.
- Resolved customer issues and processed refunds while coordinating promotions to enhance customer satisfaction and drive sales.
- Operated café serving coffee and baked goods.
Pet Sitting
Self Empolyed
10.2015 - Current
- Supervised pets, facilitated exercise, provided food and water, and prevented messes. Handled animals safely.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Attended continuing education seminars related to professional pet sitting practices.
- Greeted customers and their pets upon arrival at pet sitting job, offering comfort and reassurance to both owners and animals.
In-Home Nanny
Self Empolyed
01.2010 - Current
- Cared for children ages newborn to 17, providing support through feeding, diaper changes, and homework supervision to foster their development.
- Provided attentive care to children in a safe, nurturing environment.
- Planned and organized age-appropriate activities for developmental growth.
- Assisted with homework and educational tasks to support learning initiatives.
Cashier
Whole Foods Market
Decatur
12.2018 - 03.2020
- Processed transactions and provided service at front end, ensuring customer satisfaction and smooth checkout experience.
- Whole Foods Market is a supermarket chain that sells organic and natural foods.
- Processed customer transactions efficiently and accurately at a leading grocery store.
- Assisted customers with product inquiries and provided exceptional service daily.
- Maintained clean and organized checkout areas to enhance customer experience.
Customer Service Representative and Sales
Self Empolyed
06.2013 - 07.2014
- Collaborated with customers to facilitate orders and ensured timely product delivery.
- Assisted customers with inquiries and product selection.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts and processed transactions efficiently.
Education
Some College - Applied Animal Science
San Juan College
Farmington, NM08-2016
High school or equivalent -
Georgia Cyber Academy Atlanta
Atlanta, GA05-2014
Skills
- MS Office proficiency
- Customer support
- Front desk management
- Time management
- Organizational skills
- Team leadership
- Operational oversight
- Inventory management
- Training programs
- Conflict resolution
- Sales strategy
- Data entry and computer skills
- Shift management
Certification
Certified Birth Doula, 07/01/21, 07/01/24, Became a certified birth doula in the USA. I am able to assist at births. I plan to use this certification and continue to grow in the future.
Additional Information
I have great communication skills and am able to help people to resolve any issues they are having. I can keep myself engaged in the conversation with the customer while I am trying to help them with their problem. (great at multitasking) I am computer savvy. I can use the following programs (Microsoft Word, Excel, PowerPoint, etc.) and navigate between 4 windows at a time. I love a great challenge and will push myself to do better and learn more always. I enjoy helping others and am very tidy; likes to organize.
Personal Information
Authorized To Work: US
Timeline
Cashier
Whole Foods Market
12.2018 - 03.2020
Shift Manager (full-time)
Coffee & Bagels
11.2017 - Current
Pet Sitting
Self Empolyed
10.2015 - Current
Customer Service Representative and Sales
Self Empolyed
06.2013 - 07.2014
In-Home Nanny
Self Empolyed
01.2010 - Current
Some College - Applied Animal Science
San Juan College
High school or equivalent -
Georgia Cyber Academy Atlanta