Astute Customer Relations Manager adept at proactively addressing escalated complaints to restore satisfaction. Supports team members with consistent communication and clear policies for managing common issues.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Relations Manager
Bella Dream Enterprises
Alpharetta
12.2021 - 07.2025
Managed customer inquiries and resolved issues efficiently.
Developed customer feedback mechanisms to enhance service quality.
Coordinated communication between departments to address customer needs.
Collections Account Manager
Integrity Resolutions Group
Buffalo
08.2016 - 12.2020
Managed collections for delinquent accounts across various client portfolios.
Communicated effectively with clients to negotiate payment arrangements.
Coordinated with internal teams to resolve account discrepancies promptly.
Customer Relations Manager at ROYAL ENFIELD RIDECRAFT VENTURES PVT LTD SERVICE CENTERCustomer Relations Manager at ROYAL ENFIELD RIDECRAFT VENTURES PVT LTD SERVICE CENTER