Majesty Donald
Atlanta
Summary
Dynamic Sales Associate with proven expertise at CVS, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional communication skills. Adept at cash handling and inventory management, consistently driving sales and fostering a welcoming shopping environment. Committed to team collaboration and achieving store goals.
Overview
2027
2027
years of professional experience
Work History
Sales Associate/ Sales Manager
CVS
Old National / Riverdale, GA
2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to ensure stock availability and timely restocking of merchandise.
- Educated customers about promotions and loyalty programs to drive engagement.
- Implemented visual merchandising standards to optimize product displays and improve sales appeal.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Monitored inventory levels, conducting regular audits to prevent discrepancies and losses.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Langston Hughes
Fairburn, GA05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Sales expertise
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Inventory tracking
- Building rapport
- Policy and procedure adherence
- Self-checkout assistance
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
Timeline
Sales Associate/ Sales Manager
CVS
2024 - Current
High School Diploma -
Langston Hughes