Makayla Hale
Columbus,GA
Summary
Dynamic and results-oriented professional with a proven track record at RAM Partners LLC, adept in tenant issue resolution and fostering strong relationships. Excelled in streamlining leasing processes and mentoring junior associates, demonstrating exceptional training skills and a commitment to maintaining high tenant satisfaction. Skilled in lease renewals and effective communication, consistently enhancing operational efficiency and community engagement.
Offering excellent communication and interpersonal skills, ready to learn and thrive in leasing environment. Brings solid grasp of customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop negotiation and organizational skills in the Leasing role. Positive, upbeat, and customer-focused, with aptitude for building strong relationships and delivering exceptional service. Understanding of property management principles and lease agreements combined with proficiency in CRM software and tenant screening processes. Dedicated to creating positive leasing experience and contributing to occupancy goals. Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing, and building lasting relationships.
Overview
6
6
years of professional experience
Work History
Leasing Specialist
RAM Partners LLC
05.2022 - Current
- Collected, completed, and processed lease applications.
- Showed apartments to potential tenants and answered questions regarding community.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Mentored junior leasing associates on best practices for delivering excellent customer service during every stage of the rental process.
- Kept meticulous records of correspondence between management and tenants.
- Attended staff meetings and took extensive notes to share with property manager.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Planned special events such as lotteries, dedications and project tours.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Managed over 300 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Server
Country's Barbecue Restaurant
10.2018 - 08.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Program Facilitator
Girls Inc
06.2021 - 05.2022
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
- Implemented time management strategies within sessions to cover all relevant topics effectively while adhering to schedule constraints closely.
- Provided ongoing support to participants beyond the duration of the program, reinforcing key learnings through follow-up resources and check-ins as necessary.
- Tailored presentation styles to accommodate diverse learner preferences, resulting in greater participant satisfaction rates overall.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.
Education
Bachelor of Arts - English Language And Literature
Columbus State University
Columbus, GA05-2025
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Lease renewals
- Property inspections
- Maintaining closing ratios
- Fair housing regulations
- Email communication
- Housing regulations
- Phone etiquette
- Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
Spanish
Elementary
Timeline
Leasing Specialist
RAM Partners LLC
05.2022 - Current
Program Facilitator
Girls Inc
06.2021 - 05.2022
Server
Country's Barbecue Restaurant
10.2018 - 08.2024
Bachelor of Arts - English Language And Literature
Columbus State University
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