Makayla Holt
Lawrenceville,GA
Summary
Dynamic professional with a proven track record at Publix Supermarkets, excelling in public service and bakery equipment knowledge. Values the element of team growth and reducing waste, presenting a blend of hard and soft skills. An excellent communicator, prepared for any role with hands-on experience in product preparation. Known abilities in maintaining high standards and adapting to fast-paced environments. Consistent with strong teamwork and reliability, as well as skills in inventory management and food safety protocols. Proficient knowledge in front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient workplace flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
4
4
years of professional experience
Work History
Bakery Clerk
Publix Super Market
10.2021 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods whilst being alone, and still delivering top-notch customer service.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service practices.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Developed strong relationships with regular customers and colleagues, ensuring loyalty and repeat business for the bakery department.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Desk Assistant
Central Gwinnett High School
08.2022 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA05-2027
Skills
- Customer service
- Detail-Oriented
- Critical Thinking
- Food preparation
- Food handling safety
- Punctual and reliable
- Phone etiquette
- Sanitation procedures
- Sales promotion
- Waste reduction
- Friendly and helpful
- Honest and dependable
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Front Desk Assistant
Central Gwinnett High School
08.2022 - 05.2023
Bakery Clerk
Publix Super Market
10.2021 - Current
Bachelor of Science - Biology
Georgia State University
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