Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Mays

Warner Robins

Summary

Dynamic and results-oriented Crew Member with a proven track record at Wendy's Fast Food, where exceptional customer service and teamwork led to a noticeable improvement in customer satisfaction. Skilled in multitasking and organization, adept at maintaining high-quality food preparation standards. Demonstrates leadership qualities and a commitment to enhancing team productivity and customer engagement.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Crew Member role.

Overview

1
1
year of professional experience

Work History

Crew Member

Wendys Fast Food
03.2023 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

High School Diploma -

Youth Challenge Academy
Fort Stewart, GA
12-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations

Timeline

Crew Member

Wendys Fast Food
03.2023 - 02.2024

High School Diploma -

Youth Challenge Academy
Makayla Mays