Makayla Mock
Newnan
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
CIDAN Machinery
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted accounting department by entering payments and maintaining IPJ entry for check and credit card payments received as well as matching and posting invoices.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative assistant/ Receptionist
Quad Graphics
01.2018 - 01.2024
- Monitor and assist with all client visits including presentations and facility tours
- HR duties that include: Facilitating new hire orientations, onboarding trainings and I-9 entry, separation notices
- Managing safety programs and organizing safety training materials
- Assist with company projects including but not limited to safety compliance, company events, continuous improvement and employee engagement.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and building strong relationships
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Bookkeeping and Collections manager
Farmers Furniture
01.2016 - 01.2018
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Reduced delinquency rates with proactive account monitoring and timely communication.
Education
Bachelors - Business Management, administration
Gordon State College
05.2024
Skills
- Microsoft Suite
- Communication both verbal and written
- Problem solving
- Critical thinking
- Teamwork
- Adaptability
- Office administration
- Customer service
- Time management
- Filing
- Clerical support
- Scheduling and calendar management
Timeline
Administrative Assistant
CIDAN Machinery
04.2024 - Current
Administrative assistant/ Receptionist
Quad Graphics
01.2018 - 01.2024
Bookkeeping and Collections manager
Farmers Furniture
01.2016 - 01.2018
Bachelors - Business Management, administration
Gordon State College
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