Makayla Moore

Mentorship Focus: Human Resources Expertise

During this mentorship, my focus has been on imparting knowledge in the realm of Human Resources, particularly in the following areas:

• Demonstrated a commitment to excellence, utilizing my specialized knowledge to enhance recruitment processes,
• Gained classification guidance, and contribute to the overall success of the Human Resources function.
• Expanded my skills at problem-solving, proposing effective solutions, and offering strategic recommendations underscores my dedication to fostering a dynamic and efficient workforce.

• Customer Solution Focus: Demonstrated commitment to addressing the unique needs of each customer, utilizing a comprehensive understanding of products and services to deliver tailored solutions.
• Loyalty Enhancement: Skillful in developing and implementing initiatives to enhance customer loyalty, resulting in long-term, mutually beneficial relationships.
• Multi-Channel Proficiency: Experienced in handling a diverse array of responsibilities, both offline and inbound, to cater to the individual needs of the customer base.

• Responded to high volume of phone and email requests to provide logistics information.
• Organized paperwork and explained individual job parameters for each assignment.
• Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
• Monitored driver locations in field and solved discrepancies to keep team on-track.
• Career Pathway: was mentee spent over 400 hours with the Human resources Department on consulting with management, faculty, staff, employees, and external organizations.
• Monitored HR-related activities for compliance with federal, state, and local regulations.
• Processed all unit personnel transactions, including hires, promotions, transfers, and terminations.
• Communicated HR policies to unit employees and supervised unit HR staff when required.