Makayla Neal
Peachtree Corners
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Efficient Warehouse Worker known for maintaining high productivity levels and completing tasks with precision. Skilled in inventory management, equipment operation, and quality control processes. Possess strong organizational, time management, and teamwork skills, ensuring seamless operations in fast-paced environments. Excel at communication and problem-solving to meet demanding warehouse goals.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Receiving Clerk
Sienna
Sewanee
03.2025 - 01.2026
- Received and inspected incoming shipments for accuracy and quality.
- Maintained organized inventory storage to enhance efficiency.
- Recorded product details in the inventory management system promptly.
- Operated material handling equipment to move goods safely within the warehouse.
- Communicated with suppliers regarding order issues and special requests.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
Remote Customer Service Representative
Alcon
Marietta
06.2024 - 02.2025
- Processed claims and resolved issues for timely reimbursements.
- Educated clients on policy details and coverage options.
- Managed account updates and maintained accurate member records.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Toggle Driver
Bosch
Atlanta
07.2024 - 10.2024
- Loaded and unloaded shipments efficiently to ensure timely processing.
- Coordinated with team members to optimize warehouse layout and space utilization.
- Maintained accurate inventory records through regular stock checks and updates.
- Followed safety protocols to promote a secure working environment for all staff.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
Remote Customer Service Representative
Blue Cross Blue Shield of Texas
Peachtree Corners
01.2021 - 08.2023
- Assisted members with inquiries regarding health insurance benefits.
- Processed claims and resolved issues for timely reimbursements.
- Educated clients on policy details and coverage options.
Collections Specialist
Sequium Asset Solutions
Marietta
02.2020 - 11.2021
- Managed collections for diverse portfolios, ensuring timely follow-up on accounts.
- Communicated effectively with clients to negotiate payment arrangements and resolve disputes.
- Utilized internal software to track account statuses and update payment records accurately.
Education
Columbus High School
Columbus, MSSkills
- Account management
- Claims processing
- Data entry accuracy
- Time management
- Active listening
- Problem solving
- Conflict resolution
- Adaptability
- Clerical support
- Service upselling
- Money handling
- Microsoft Excel
- Problem resolution
- Inbound and outbound calling
- Quality control
- Negotiation strategies
- Script adherence
- Professional telephone demeanor
- Multi-line telephone operations
- Appointment scheduling
- Call center experience
- Shipping and receiving
- Follow-up skills
- Adaptability and flexibility
- Multitasking and organization
- Verbal and written communication
- Reading comprehension
- Forklift operation
- Shipment processing
- Safety compliance
- Attention to detail
- Professionalism
- Warehouse safety
- Sorting and labeling
- Deadline adherence
- Basic computer proficiency
- Assembly and production
- Shipment unpacking
- Hazardous materials handling
- Data entry
- Forklift operations
- Basic mathematics
- Microsoft outlook
- Warehouse organization
- Labeling and sorting
- Heavy lifting
- Pallet jack handling
- Receiving and processing shipments
Languages
English
Full Professional
References
References available upon request.
Timeline
Receiving Clerk
Sienna
03.2025 - 01.2026
Toggle Driver
Bosch
07.2024 - 10.2024
Remote Customer Service Representative
Alcon
06.2024 - 02.2025
Remote Customer Service Representative
Blue Cross Blue Shield of Texas
01.2021 - 08.2023
Collections Specialist
Sequium Asset Solutions
02.2020 - 11.2021
Columbus High School