Makayla Reese
East Point
Summary
Dynamic and results-oriented professional with extensive experience at Piedmont Urgent Care, excelling in customer service and HIPAA compliance. Proven ability to enhance patient satisfaction and streamline appointment scheduling, while maintaining meticulous lab standards. Strong communicator and empathetic problem-solver, dedicated to fostering trust and safety in healthcare environments.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
11.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, and via telephone.
- Managed patient check-in processes to ensure smooth operational flow.
- Facilitated communication between patients and medical staff to enhance service delivery.
Laboratory Technician
Piedmont Urgent Care By Wellstreet
11.2022 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Operated and maintained laboratory equipment to ensure optimal performance and safety standards.
- Conducted laboratory tests to assist in accurate diagnoses and treatment plans.
- Prepared specimens for analysis using proper handling and storage techniques.
- Documented information by maintaining daily logs and equipment record books.
Manager
Burger King
02.2020 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Penn Foster Career School
Mableton, GA06.2022
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Lab result interpretation
- Hazardous materials handling
- Specimen collection
- Specimen preparation
- Patient confidentiality
- Scheduling appointments
- Patient greeting
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
11.2022 - Current
Laboratory Technician
Piedmont Urgent Care By Wellstreet
11.2022 - Current
Manager
Burger King
02.2020 - 06.2022
High School Diploma -
Penn Foster Career School