Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Smith

Atlanta,GA

Summary

Dynamic and results-driven Shift Leader at Grecian Gyro with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and problem-solving, I effectively trained staff and resolved issues, fostering a positive work environment and ensuring adherence to safety protocols. Committed to delivering exceptional service and achieving team goals.

Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Grecian Gyro
10.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Crew Member

Wendys Restaurant
02.2022 - 05.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Global Impact Academy
Fairburn, GA
05.2024

Skills

  • Servesafe certified
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule

Certification

  • servesafe certifed

Timeline

Shift Leader

Grecian Gyro
10.2024 - Current

Crew Member

Wendys Restaurant
02.2022 - 05.2025

High School Diploma -

Global Impact Academy

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Makayla Smith