Makaylia Johnson
Atlanta
Summary
Dedicated and compassionate professional with a strong background in psychology, mental health counseling, and customer service. Demonstrated expertise in behavioral analysis, trauma-informed care, and effective communication. Proven track record of working with diverse populations, providing individualized support, and fostering positive client relationships. Passionate about promoting mental well-being and creating supportive environments for personal and professional growth.
Overview
7
7
years of professional experience
Work History
Finance Manager & Customer Service Representative
Ball N Budget Autosales LLC
02.2023 - 01.2025
- Assisted clients in securing auto loans, explaining financial options, and processing applications
- Built trust and rapport with customers, ensuring a smooth and transparent purchasing experience
- Maintained financial records and ensured compliance with industry regulations
Bartender & Customer Service Representative
Marriott Aloft
01.2022 - 11.2024
- Provided excellent customer service in a fast-paced environment, enhancing guest satisfaction
- Utilized problem-solving skills to resolve customer concerns and improve retention
Behavioral Technician (ABA)
Butterfly Effects, LLC
03.2024 - 07.2024
- Applied behavioral therapy techniques to support children with autism in developing communication and social skills
- Conducted assessments, tracked progress, and collaborated with therapists to modify intervention plans
- Educated families on reinforcing positive behaviors at home
Customer Service Representative
CarMax
01.2021 - 12.2022
- Assisted customers with purchasing decisions and explained financing options
- Provided personalized service, ensuring customer needs were met effectively
Teacher Assistant
ABC Early Learning Center
04.2018 - 12.2020
- Supported early childhood education by assisting with classroom activities and behavioral development
- Applied psychology knowledge to support children’s emotional and social growth
Education
Clinical Mental Health Counseling - Clinical Psychology
Walden University
Minneapolis, MNBachelor of Arts - Psychology
Georgia State University
Atlanta, GA01.2023
AAS - Individualized Studies of Psychology
Rochester Community & Technical College
Anoka, MN01.2022
AAS - Community Social Service
Anoka Community & Technical College
Rochester, MN01.2022
Skills
- Trauma-informed care
- Mental health advocacy
- Behavior modification
- Behavior assessment
- Intervention planning
- Family education
- Active listening
- Conflict resolution
- Client engagement
- Loan processing
- Risk assessment
- Compliance
- Multitasking
- Prioritization
- Attention to detail
- Supporting diverse populations
- Empathy-driven interactions
- De-escalation techniques
- Stress reduction techniques
- Crisis intervention
- Treatment Planning
Timeline
Behavioral Technician (ABA)
Butterfly Effects, LLC
03.2024 - 07.2024
Finance Manager & Customer Service Representative
Ball N Budget Autosales LLC
02.2023 - 01.2025
Bartender & Customer Service Representative
Marriott Aloft
01.2022 - 11.2024
Customer Service Representative
CarMax
01.2021 - 12.2022
Teacher Assistant
ABC Early Learning Center
04.2018 - 12.2020
Bachelor of Arts - Psychology
Georgia State University
AAS - Individualized Studies of Psychology
Rochester Community & Technical College
AAS - Community Social Service
Anoka Community & Technical College
Clinical Mental Health Counseling - Clinical Psychology
Walden University
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