Makelya Graham
Warner Robins
Summary
Driven and efficient Sales Associate with 3+ years of experience in sales, customer service, and food safety knowledge. Adept at using exceptional communication skills to engage customers. Proven sales abilities, computer skills required to assist the executives and organizations to achieve its mission.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everise
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem- solving strategies for common issues affecting customer's experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handles customer inquiries and suggestions courteously and professionally.
- Handle complex healthcare inquiries with empathy, resolve patient concerns, and maintain high satisfaction rates while ensuring HIPAA compliance
Customer Service Representative
Teleperformace Call Center
05.2021 - 11.2021
- Addressed customer inquiries, enhancing satisfaction and surpassing performance targets
- Resolved service requests efficiently, reducing wait times and improving customer experience
- Handled product and service information requests, maintaining high customer satisfaction
- Consistently met company standards, demonstrating strong problem-solving skills
- Implemented strategies to address customer needs, achieving measurable improvements
Cashier/Customer Service
Dairy Queen
07.2017 - 03.2021
- Handled transactions accurately, ensuring smooth daily operations and customer satisfaction.
- Welcomed customers warmly, providing prompt and attentive service to enhance their experience.
- Supported kitchen staff as needed, maintaining service quality during peak times.
- Exceeded sales targets by effectively promoting featured products to customers.
- Maintained inventory accuracy and store cleanliness, ensuring operational readiness.
Overnight Stocker
Walmart
11.2019 - 10.2020
- Maintained clear aisles for safety and efficient restocking, enhancing customer experience.
- Adhered to safety protocols during merchandise transport, preventing damage and loss.
- Arranged products on shelves per guidelines, improving visual appeal and accessibility.
- Utilized hand trucks for efficient merchandise placement, optimizing store operations.
- Managed waste by processing boxes and trash, contributing to a clean sales floor.
Education
High School Diploma -
Irwin County High School
Ocilla, GA05.2019
Skills
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Healthcare
- Communication Skills
- Data Entry Proficiency
- Time Management
- Call Center Experience
- Technical Support
- Product Knowledge
Timeline
Customer Service Representative
Everise
11.2022 - Current
Customer Service Representative
Teleperformace Call Center
05.2021 - 11.2021
Overnight Stocker
Walmart
11.2019 - 10.2020
Cashier/Customer Service
Dairy Queen
07.2017 - 03.2021
High School Diploma -
Irwin County High School
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