- Ultimate frisbee
- Musical therapy
- Hiking
- Upcycling
- Cuisine
Makena Bongcaron
Atlanta
Summary
Skilled in providing medical support and facilitating cross-cultural communication, actively contributed to the Medical Brigade program at Georgia Tech. Dedicated volunteer in an underserved community in Honduras, proficiently took patient vitals, shadowed doctors, and successfully bridged cultural and language gaps. Also gained valuable experience as an OB/GYN scribe at Wellstar in July 2022, further refining medical documentation and observation skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Assistant
University Systems of Georgia
09.2024 - Current
- Fostered a safe, inclusive, and welcoming community for residents by organizing and leading social, academic, and wellness-oriented programs
- Served as a primary resource and mentor for students, providing guidance on academic, personal, and social challenges to enhance resident success and retention
- Mediated conflicts and enforced university policies to maintain a respectful and orderly living environment, ensuring alignment with campus safety and community standards
- Conducted regular building rounds and responded to emergencies, demonstrating strong crisis management skills and the ability to act calmly under pressure
- Developed and delivered educational programs that promoted diversity, personal development, and community engagement, resulting in increased resident participation and satisfaction
- Collaborated with campus staff and other Resident Assistants to plan and execute residence-wide events, strengthening community bonds and fostering connections among residents
- Documented incidents, completed administrative reports, and communicated resident concerns to the Residence Life team to ensure comprehensive support and proactive issue resolution
Assistant Manager
Yaardie Eats Food Truck
02.2021 - 05.2024
- Contributed to selling $1500 worth of food in one night
- Trained new employees
- Provided excellent customer service
- Successfully multitasked between preparing food, cashiering, cutting vegetables, and cleaning dishes
Server/Waiter
I Luv Pho
12.2022 - 08.2023
- Catered to customer service as a waitress
- Sat incoming customers at their table, making sure seating arrangements were properly fulfilled in the restaurant
- Cut vegetables, refilled sauces, and cleaned utensils
- Spoke English for the Vietnamese employees when needed
Youth Sports Coach
Saint John Neumann
10.2019 - 03.2023
- Volunteered as a coach for third grade girls and continued as their coach into fourth and fifth grade and soon sixth
- Responsible for coordinating practice and game schedules
- Teaching younger players relevant skills and lessons
Scorekeeper
Saint John Neumann
10.2020 - 2023
- Collaborated effectively with coaches, referees, players, parents, and gym monitors by ensuring clocks and books were accurate
Bookstore Cashier
Barnes & Noble College
07.2022 - 09.2022
- Helped incoming students find their books and other materials
- Handled different types of payments, especially students who could buy their books with financial aid
- Stocked bookstore items including clothing, textbooks, and school supplies
- Directed students to the areas where they could find their books
- Clarified any questions students had about the books they were buying
Cashier
China King
05.2020 - 05.2022
- Provided excellent customer service by taking customers orders and accommodating to their requests
- Multitasked between orders received on the phone, in person, and online
Education
Studying - Biology
Georgia Institute of Technology
05-2027
Junior High School Education -
Brookwood High School
Snellville, GA05-2023
Skills
- Customer service
- Documentation and reporting
- Health and safety compliance
- Caregiving
- Crisis intervention
- Time management
- Event coordination
- Team player
- Activity planning
- Student leadership
- Emergency response
Certification
BLS Certification, 11/01/23, 11/30/25
Interests
Timeline
Resident Assistant
University Systems of Georgia
09.2024 - Current
Server/Waiter
I Luv Pho
12.2022 - 08.2023
Bookstore Cashier
Barnes & Noble College
07.2022 - 09.2022
Assistant Manager
Yaardie Eats Food Truck
02.2021 - 05.2024
Scorekeeper
Saint John Neumann
10.2020 - 2023
Cashier
China King
05.2020 - 05.2022
Youth Sports Coach
Saint John Neumann
10.2019 - 03.2023
Studying - Biology
Georgia Institute of Technology
Junior High School Education -
Brookwood High School
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