MAKIAH FIELDS
Marietta
Summary
Efficient retail professional skilled at connecting with people and promoting products. Open and positive communicator with calm, level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotional displays, and merchandising items.
Overview
10
10
years of professional experience
Work History
Ecommerce
Sprouts Farmers Market Inc.
08.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Grocery Clerk
Sprouts Farmers Market Inc, Grocery
08.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Assistant Scan Coordinator
Kroger
05.2024 - 08.2024
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Ensured accurate shelf tags and signage, contributing to a more organized shopping experience for customers.
- Collaborated with store management to resolve pricing issues, ensuring customer satisfaction and loyalty.
- Worked closely with merchandising teams to ensure accurate pricing displays on shelves, promoting sales growth over time.
- Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
- Provided excellent customer service by assisting shoppers with questions about product prices or discounts available at the time of purchase.
Grocery Pickup
Kroger
08.2023 - 08.2024
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Streamlined checkout process for customers by efficiently bagging groceries according to size, weight, and fragility considerations while minimizing plastic bag usage where possible.
- Collaborated with fellow employees for efficient task completion, fostering a productive work atmosphere.
- Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
- Consistently met or exceeded weekly performance metrics related to sales targets, inventory management, or other key indicators set forth by management.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Payment Processor
Sequium Asset Solutions LLC
08.2022 - 09.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Developed and maintained positive relationships with clients to maximize collections.
Shopper
Whole Foods Market Inc
02.2021 - 06.2021
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Organized as many as 15 deliveries per hour by smoothly selecting and purchasing items
- Reset store displays for special events and seasonal merchandise changes.
Beauty Assistant
Abradel Beauty Supply
06.2019 - 02.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Assisted customers by answering questions and fulfilling requests
- Listened to customer needs and desires to identify and recommend optimal products
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Recommended appropriate products to meet customers' individual needs
Remodel Associate
Walmart
01.2019 - 03.2019
- Greeted customers, helped locate merchandise and suggested suitable options
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Listened to everyday customers needs and desires to identify and recommend optimal products
- Estimated materials, tools and employees necessary for successful project completion
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Answered questions about store policies and concerns to support positive customer experiences
Debt Collector
Sequium Asset Solutions LLC
07.2017 - 05.2018
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Applied training and persuasive communication strategies to overcome objections
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Generated financial statements and facilitated account closing procedures each month
- Performed administrative tasks such as record-keeper, email correspondence.
Clothing Sales Associate
Marshall's
12.2016 - 03.2017
- Kept all areas clean, tidy and professional in appearance to maximize employee efficiency and promote customer engagement
- Assisted customers with locating and choosing merchandise in any store department
- Folded and stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Answered questions about store policies and concerns to support positive customer experiences
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Petland Puppies
06.2016 - 10.2016
- Discussed what customers needs and wants are out of product
- Ensured customer has all correct documents on animal purchased after transaction
- Exceed monthly goal provided by management
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Kept animals clean and free of contaminants to promote optimal health
- Maintained organized approach to handling housekeeping needs, including cleaning and sanitizing animal areas, managing laundry and collecting waste
- Restocked supplies and rotated items to keep teams efficient and prevent expiration of perishable goods
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Kept records related to each sale and return as well as inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Cashier
Zaxby's
07.2015 - 05.2016
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Helped customers find specific products, answering questions and offering advice
- Smoothly processed incoming orders, handling transactions with exceptional accuracy
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Cleaned work areas, equipment and utensils
- Maintained order and cleanliness of work areas in conformance with health codes
Skills
- Payment Processing
- Bookkeeping
- Stocking
- Multi-tasking
- Marketing
- Team Leadership
- Relationship Building
- Product Demonstration
- Customer Contact
- Customer Service
- Merchandising
- Daily/Monthly Reconciliations
- Adjustment Posting
- Batch Reconciliation
- Audit Procedures
- File Maintenance
- Task Prioritization
- Excel - Intermediate
Timeline
Ecommerce
Sprouts Farmers Market Inc.
08.2024 - Current
Grocery Clerk
Sprouts Farmers Market Inc, Grocery
08.2024 - Current
Assistant Scan Coordinator
Kroger
05.2024 - 08.2024
Grocery Pickup
Kroger
08.2023 - 08.2024
Payment Processor
Sequium Asset Solutions LLC
08.2022 - 09.2023
Shopper
Whole Foods Market Inc
02.2021 - 06.2021
Beauty Assistant
Abradel Beauty Supply
06.2019 - 02.2020
Remodel Associate
Walmart
01.2019 - 03.2019
Debt Collector
Sequium Asset Solutions LLC
07.2017 - 05.2018
Clothing Sales Associate
Marshall's
12.2016 - 03.2017
Sales Associate
Petland Puppies
06.2016 - 10.2016
Cashier
Zaxby's
07.2015 - 05.2016
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