Makiera Fields
Duluth
Summary
Customer service professional adept at managing high-volume inquiries and documentation. Specializes in order processing and compliance, ensuring accurate records and timely resolutions. Effectively communicates to support team collaboration and enhances operational workflows.
Overview
8
8
years of professional experience
Work History
Operations Administrative Assistant
United Parcel Service (UPS)
Pleasantdale
03.2023 - 04.2026
- Processed high-volume documentation while consistently meeting daily deadlines.
- Verified operational data and time records to enhance reporting accuracy.
- Maintained accurate employee records to ensure operational integrity in attendance scheduling.
- Facilitated onboarding by managing W-4 and I-9 form documentation.
- Organized files and records to support efficient operational workflows.
Customer Service Agent
Concentrix - United Healthcare
Remote
12.2021 - 03.2023
- Guided healthcare members through insurance coverage benefits and account inquiries to enhance understanding.
- Clarified healthcare benefits and policies, empowering members to make informed care decisions.
- Investigated and resolved member inquiries while escalating complex issues for further review.
- Verified patient identity and updated records to ensure compliance with HIPAA regulations.
- Documented detailed notes in internal systems during member interactions for accurate follow-up.
Customer Service Representative
Amazon Prime
Remote
08.2020 - 12.2021
- Managed high-volume inbound calls to resolve customer account and billing issues efficiently.
- Escalated complex concerns to relevant teams for prompt resolutions.
- Documented and tracked issues in Excel and internal systems to ensure accurate service outcomes.
- Verified customer data while maintaining meticulous documentation of all interactions.
Warehouse Administrative Clerk
Lowe's Distribution Center
Atlanta
08.2018 - 08.2020
- Entered inventory and shipping data into warehouse systems with high accuracy.
- Performed administrative data entry tasks to support management operations.
- Organized operational records to ensure compliance and easy retrieval.
- Coordinated scheduling updates and tracked attendance for accurate payroll processing.
Education
Some College (No Degree) - Information Technology
University of Phoenix
01-2027
High School Diploma -
Thornwood High School
05-2018
Associate of Arts - Music Education
Clark Atlanta University
Skills
- Operational support coordination
- Client relations management
- Call management
- Process documentation
- HIPAA compliance
- Patient navigation
- Medical terminology knowledge
- Data entry
- Microsoft Office proficiency
- Problem solving
- Patient communication
Timeline
Operations Administrative Assistant
United Parcel Service (UPS)
03.2023 - 04.2026
Customer Service Agent
Concentrix - United Healthcare
12.2021 - 03.2023
Customer Service Representative
Amazon Prime
08.2020 - 12.2021
Warehouse Administrative Clerk
Lowe's Distribution Center
08.2018 - 08.2020
Some College (No Degree) - Information Technology
University of Phoenix
High School Diploma -
Thornwood High School
Associate of Arts - Music Education
Clark Atlanta University