Makimba M. Barry

• Realigned robotic storage and ARSAW stations to maintain operational safety and efficiency.
• Diagnosed and repair minor mechanical issues with fulfillment center drives and robotic systems.
• Respond to operational alerts, assisting with equipment maintenance and issue resolution for automated.

Technical Skills & Competencies:

• Mechanical troubleshooting and maintenance.
• Preventative maintenance procedures.
• Automation and robotic systems.

• Received trucks full of orders then prepare them for delivery in a fast-past environment.
• Loaded conveyor belts to transport and stage deliveries to be picked up by drivers.
• Used technology to handle heavy bulk items such as large screen TVs, furniture, and appliances.
• Separated and sort mail to be distributed by drivers.

• Handled incoming calls daily while managing customer accounts and ensuring timely, accurate and appropriate responses to banking customers regarding.
• Handled all in bound calls regarding customer’s issues and concerns.
• Made outbound calls to customers to regarding home insurance verifying eligibility.

• Handled 60 to 95 incoming calls daily while managing customer accounts and ensuring timely, accurate and appropriate responses to claim and benefit questions are delivered.
• Evaluated and Processed health insurance claims in a high-volume environment and documented.
• Assisted customers with healthcare inquiries regarding coverages and policies.

• Diagnosed relevant technical issues with customer’s operating systems and computers daily.

• Ensured customer's needs were seen and adhered to as quickly and as efficiently possible resulting in customer satisfaction.
• Answer all incoming correspondence according to departmental service guidelines and productivity standards.
• Interfaced with vendors daily to ensure timely, accurate and appropriate responses to pretravel.

• Effectively managed a staff of six people while enforcing the policies and procedures of the resort.
• Performed opening and closing procedures to include checking in and out guests.
• Manage employee work schedules on a weekly basis and assess staff ratio to hotel occupancy rate.