Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Makoa Whitfield

Warner Robins

Summary

I am a dynamic professional with a strong background in customer service and team leadership. I have proven ability in complex problem-solving and time management, ensuring exceptional customer experiences. Some of my skills include cash handling and employee training, excellent customer interaction, and problem solving; enhancing operational efficiency.

Overview

4
4
years of professional experience

Work History

EGA Associate

GEICO
12.2024 - Current
  • Taking incoming calls and having initial contact with policy holders that are dealing with glass damage, or policy holders in need of roadside assistance
  • Providing excellent customer service and interacting with customers in a way that left them satisfied with their experience
  • Staying 100% accurate with my knowledge to best help policy holders in their time of need
  • Handling situations in a timely manner for the sake of the policy holder and GEICO
  • Making sure that I am efficient and knowledgeable with every interaction that I have

Supervisor

Krispy Kreme
12.2022 - 12.2024
  • Managed shifts and oversaw fellow employees
  • Handled money within a cash register
  • Trained new employees when needed
  • Solved problems for customers and made sure they left with a good experience

Crew Leader

Sonic Drive-In
03.2021 - 04.2022
  • Assisted with managing shifts when needed
  • Handled money within a cash register and with a store-provided wallet and change dispenser
  • Served customers in a timely manner
  • Assisted in training new employees when needed

Education

Warner Robins High School
Warner Robins
05-2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Complex Problem-solving
  • Issue resolution

Languages

English

Timeline

EGA Associate

GEICO
12.2024 - Current

Supervisor

Krispy Kreme
12.2022 - 12.2024

Crew Leader

Sonic Drive-In
03.2021 - 04.2022

Warner Robins High School

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Makoa Whitfield