Malachi Cotter
Augusta
Summary
Motivated logistics specialist and customer-service professional with more than five years of experience in retail, hospitality, and military environments. Known for leading teams, managing inventory, and delivering exceptional service. Skilled at transportation operations, process improvement, and solving problems in high-pressure settings.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
Augusta
09.2024 - Current
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
- Handled cash and electronic payments accurately during transactions.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Balanced cash drawers at the end of each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
E-5 Sargeant
United States Army National Guard
Thomasville
05.2020 - Current
- Operate medium tactical vehicles with and without semitrailers during convoy operations.
- Perform preventive maintenance checks, and maintain operator records for assigned vehicles.
- Train to identify and respond to improvised explosive devices, and chemical/biological threats.
- Support mission readiness by practicing battle drills, and maintaining logistic security.
- Mentor new service members, and ensure compliance with safety protocols during training exercises.
Logistics Analyst
Diversified Energy Supply
Roswell
03.2024 - 09.2024
- Analyzed transportation operations to develop supply-chain solutions with process-flow analysis and statistical methods.
- Collaborated with cross-functional teams to implement process improvements, reducing logistical delays.
- Contributed to warehouse and labor management plans, optimizing inventory planning and cost-saving initiatives.
- Prepared reports and presentation materials for senior leadership to communicate analytical findings.
Assistant Manager
QuikTrip
Marietta
09.2022 - 03.2024
- Supported the store manager in overseeing daily operations.
- Supervising up to 10 employees and managing inventory.
- Delivered exceptional customer service, ensured compliance with company policies, and maintained a clean, organized store.
- Reconciled cash drawers, prepared daily sales reports, and implemented sales strategies to meet performance targets.
- Trained and mentored new hires, and coordinated schedules to optimize staffing levels.
- Partnered with management to analyze sales trends and adjust inventory to meet customer demand.
- Assisted customers with product inquiries, resolved complaints, and supported client retention.
- Utilized multitasking abilities to navigate computer systems and document interactions while listening to customers.
- Recommended products and services based on individual needs, improving sales metrics.
Education
Bachelor Of Business Administration (BBA) - Business Administration
Augusta Technical College
Augusta, Georgia, GASkills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Inventory management
- Conflict resolution
- Logistics coordination
- Employee training
- Analytical and critical thinking
- Data management
- Project planning
- MS office
- Team building
- Self-Directed
- Time management
References
References available upon request.
Timeline
Customer Service Cashier
Publix Grocery Store
09.2024 - Current
Logistics Analyst
Diversified Energy Supply
03.2024 - 09.2024
Assistant Manager
QuikTrip
09.2022 - 03.2024
E-5 Sargeant
United States Army National Guard
05.2020 - Current
Bachelor Of Business Administration (BBA) - Business Administration
Augusta Technical College