Malachi Kourouma
Atlanta,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Sahan Motherland Inc.
01.2023 - Current
- Manages appointments, greets clients, answers calls, and handles payments.
- Provided technical support for software and hardware issues, ensuring efficient resolution of customer inquiries.
- Diagnosed and troubleshot complex system problems, contributing to overall customer satisfaction and retention.
- Documented solutions in knowledge base, improving accessibility for team members and reducing resolution time.
- Trained new team members on support protocols and tools, fostering a knowledgeable support environment.
- Maintained up-to-date knowledge of industry trends and technologies to provide accurate guidance to customers.
- Assisted in product testing phases by gathering user feedback, enhancing features based on real-world usage insights.
Team Member
Academy Sports + Outdoors
02.2026 - 04.2026
- Assisted with inventory management to ensure stock levels met customer demands.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Smoothie King
01.2025 - 05.2025
- Prepared smoothies and nutritional products accurately and efficiently, following company recipes and health standards.
- Delivered excellent customer service by greeting guests, answering questions about menu items, and making personalized recommendations.
- Maintained a clean and organized work environment, including food prep areas, equipment, and the front counter.
- Handled cash and card transactions using POS systems, ensuring accuracy and speed during high-volume hours.
- Assisted with inventory management, restocking ingredients, and checking for product freshness.
Six Flags Lifeguard
Six Flags, Inc.
05.2024 - 08.2024
- Monitored water attractions to ensure guest safety, enforcing park rules and responding quickly to emergencies.
- Performed routine water rescues, first aid, and CPR as needed, maintaining strong situational awareness at all times.
- Completed daily safety checks and maintained a clean, hazard-free environment in and around pool areas.
- Participated in ongoing training sessions and skill assessments to remain up-to-date with Six Flags and Ellis & Associates standards.
- Delivered excellent guest service by providing clear instructions, answering questions, and maintaining a friendly and professional demeanor.
Team Member
Whataburger
02.2024 - 08.2024
- Provided excellent customer service as a Host, welcoming guests and ensuring a positive dining experience.
- Prepared and assembled food orders according to company standards, maintaining quality and cleanliness.
- Operated drive-thru efficiently, taking orders, handling payments, and delivering food promptly.
- Collaborated with team members to keep workstations clean and organized.
- Followed all food safety and sanitation guidelines to ensure a safe environment for customers and staff.
Team Member
Chick-fil-A Restaurants
02.2022 - 03.2023
- Provided exceptional customer service in a fast-paced environment by taking orders, preparing food, and ensuring customer satisfaction.
- Maintained cleanliness and organization in dining, kitchen, and work areas to meet Chick-fil-A's high sanitation standards.
- Operated POS systems efficiently and handled cash, credit, and mobile transactions accurately.
- Collaborated with team members to ensure smooth operations during peak hours, focusing on speed, accuracy, and hospitality.
- Demonstrated strong communication and multitasking skills while upholding Chick-fil-A's core values of service, respect, and integrity.
Education
Computer Science (College) -
Texas State University
San Marcos, TX05-2029
High school Diploma - undefined
Chamblee Charter High School
Chamblee, GA05-2025
Skills
- Software installation
- System administration
- Technical training leadership
- Remote support
- Network configuration
- Application support
- Hardware diagnostics
- Data recovery
- Operating systems
- Customer service
- Verbal and written communication
- Product troubleshooting
- Network diagnostics
- Product training
- Software diagnosis
- Complaint resolution
Certification
- CPR Certification
- First Aid Certification
Languages
French
Full Professional
Timeline
Team Member
Academy Sports + Outdoors
02.2026 - 04.2026
Team Member
Smoothie King
01.2025 - 05.2025
Six Flags Lifeguard
Six Flags, Inc.
05.2024 - 08.2024
Team Member
Whataburger
02.2024 - 08.2024
Technical Support Advisor
Sahan Motherland Inc.
01.2023 - Current
Team Member
Chick-fil-A Restaurants
02.2022 - 03.2023
High school Diploma - undefined
Chamblee Charter High School
Computer Science (College) -
Texas State University