Malachi Lane
Stone Mountain
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
7
7
years of professional experience
Work History
Crew Member
Wendys Restaurant
4250 Nannie Helen Burroughs Ave NE, Washington, DC
05.2023 - 07.2026
- Worked front counter and drive-thru to maintain smooth customer service operations across Wendy’s restaurant areas.
- Took customer orders, prepared menu items, and handled payment collection 80 times or more per day.
- Handled customer interactions through customer greeting and daily adherence to established quality expectations.
- Trained new team members on customer service procedures and sales techniques to support effective service delivery and sales performance.
- Collaborated with team members to streamline workflows during peak hours, enhancing overall service speed.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Ensured adherence to company policies regarding food safety and sanitation procedures among all staff members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Operated kitchen equipment efficiently to prepare food items according to established recipes and quality standards.
- Provided excellent customer service by accurately taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
Crew Member
Wendys Restaurant
8211 Landover Rd, Greater Landover, MD 20785
05.2022 - 07.2022
- Assisted in training new crew members on operational procedures and customer service best practices.
- Implemented suggestions for process improvements that increased efficiency in food preparation and service delivery.
- Operated front counter at Wendy's restaurant, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Cashier/Bagger
Harris Teeter
1201 First St NE, Washington, DC 20002
05.2020 - 07.2021
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance and handled cash management tasks.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new cashiers on operational workflows and customer service standards.
- Implemented strategies to reduce transaction times, enhancing overall efficiency.
- Monitored inventory levels at registers to optimize product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Built relationships with customers to encourage repeat business daily.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Trombonist/Musician
The Musicianship
Washington, DC
07.2019 - 08.2019
- Composed and arranged original music for various performances, enhancing overall quality of shows.
- Collaborated with fellow musicians to refine arrangements, ensuring cohesive sound and performance execution.
- Performed live at diverse venues, engaging audiences through dynamic stage presence and musical versatility.
- Mentored emerging musicians in songwriting techniques and performance skills, fostering talent growth within community.
- Developed promotional strategies for performances, increasing audience attendance and engagement.
- Established strong relationships with local venues to secure performance opportunities, expanding professional network within industry.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musicmaking.
Education
Bachelor of Arts - Music Education
Bethune-Cookman University
Daytona Beach, Florida05-2026
Skills
- Safe food handling
- Customer service
- Multitasking and organization
- Time management
- Teamwork and collaboration
- Effective communication
- Food preparation
- Attention to detail
- Interpersonal communication
- Verbal and written communication
- Team training techniques
- Leadership qualities
Timeline
Crew Member
Wendys Restaurant
05.2023 - 07.2026
Crew Member
Wendys Restaurant
05.2022 - 07.2022
Cashier/Bagger
Harris Teeter
05.2020 - 07.2021
Trombonist/Musician
The Musicianship
07.2019 - 08.2019
Bachelor of Arts - Music Education
Bethune-Cookman University