Malaiyka Shaheen
Lawrenceville
Summary
Dynamic sales professional with a proven track record at Best Buy, enhancing customer satisfaction through expert advice and achieving sales goals. Skilled in cash handling and customer service, adept at building rapport and promoting products. Excelled in driving brand awareness and membership sign-ups, showcasing a blend of hard and soft skills to boost performance.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Best Buy
11.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Extensive experience handling cash, accurately processing transactions, and managing exchanges and returns
- Significant experience in promoting and opening store credit cards, as well as encouraging customers to sign up for membership programs
- Processed various payment methods, including checks and credit card payments, ensuring accurate and timely transactions while providing excellent customer service throughout the process
Front End Clerk
Publix Super Market
12.2021 - 06.2022
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning [Product or service].
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Provided exceptional customer service by answering questions about products or locating items as needed.
- Managed inventory restocking, maintaining optimal levels of products on shelves for increased sales potential.
Education
Bachelor - Computer Information Systems
Georgia State University
Atlanta, GA05-2027
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Product promotions
- Building rapport
- Cash handling
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Advisor
Best Buy
11.2022 - Current
Front End Clerk
Publix Super Market
12.2021 - 06.2022
Bachelor - Computer Information Systems
Georgia State University
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