Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malcolm Bassett Jr

Thomasville

Summary

Dynamic and detail-oriented Nationally Certified Pharmacy Technician with proven expertise at Walmart Pharmacy. Skilled in medication dispensing and customer service, I enhanced patient care by accurately processing prescriptions and resolving inquiries, contributing to a 100% increase in customer satisfaction. Committed to compliance and teamwork, I ensure optimal pharmacy operations and patient outcomes.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Walmart
02.2022 - 06.2025
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels by organizing and restocking pharmaceutical supplies.
  • Supported patient interactions by providing medication information and answering queries.
  • Collaborated with healthcare professionals to ensure optimal patient care outcomes.
  • Processed prescription orders using pharmacy management software efficiently.
  • Adhered to safety protocols while handling medications and equipment.
  • Ensured compliance with regulatory standards during medication preparation and distribution.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
  • Assisted pharmacists in verifying medication dispensation and resolving discrepancies promptly.
  • Trained new pharmacy technicians on operational procedures and best practices for customer service.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues effectively.
  • Maintained cleanliness and organization of the pharmacy workspace to comply with health standards.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Nationally Certified Pharmacy Technician

Publix Pharmacy
01.2014 - 09.2021
  • Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
  • Assisted pharmacists in verifying medication dispensation and resolving discrepancies promptly.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues effectively.
  • Maintained cleanliness and organization of the pharmacy workspace to comply with health standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

Associate of Applied Science - Pharmacy Technician

Southwest Regional Technical College
Thomasville, GA

Bachelor of Arts - General Studies

Valdosta State University
Valdosta, GA

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmacist support
  • Prescription interpretation
  • Drug storage procedures
  • Pharmacy and customer records management

Timeline

Certified Pharmacy Technician

Walmart
02.2022 - 06.2025

Nationally Certified Pharmacy Technician

Publix Pharmacy
01.2014 - 09.2021

Associate of Applied Science - Pharmacy Technician

Southwest Regional Technical College

Bachelor of Arts - General Studies

Valdosta State University

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Malcolm Bassett Jr