Malcolm Collins
Lithonia
Summary
Dynamic and disciplined professional with extensive experience in warehouse operations and customer service, notably with DHL. Skilled in forklift operation and inventory management, I excel in enhancing efficiency and teamwork. Achieved significant improvements in order fulfillment accuracy and workplace safety, demonstrating strong problem-solving abilities and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Warehouse Worker
DHL
01.2021 - 09.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Reduced waste, implementing recycling procedures for packaging materials.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Crew Team Member
A1 Customs
06.2016 - 07.2018
- Engaged with customers to gather feedback and enhance overall dining experience.
- Fostered teamwork with crew members by collaborating during peak hours to ensure smooth operations.
- Handled cash transactions to provide accurate change and maintain cash drawer integrity.
- Prepared food items to meet quality standards and provide a satisfying dining experience.
Sanitation Worker
Dekalb County
01.2014 - 05.2016
- Swept and mopped floors in public spaces to provide a safe and tidy environment.
- Cleaned and sanitized public restrooms to ensure hygienic conditions for all users.
- Monitored supply levels of cleaning materials and requested restocks when necessary.
- Collected and disposed of trash from designated areas to maintain cleanliness.
Sales Associate
Pets Smart
07.2010 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Driver, Warehouse Orders
DHL
08.2005 - 02.2009
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Education
Albany State Le Corden Bleu Culinary Arts
GED -
Northview High School
Dothan, AL1997
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Clear communication
- Problem-solving
- Sorting and labeling
- Warehouse operations
- Team collaboration
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Punctual and dependable
- Stacking and staging
- Order fulfillment
Timeline
Warehouse Worker
DHL
01.2021 - 09.2024
Crew Team Member
A1 Customs
06.2016 - 07.2018
Sanitation Worker
Dekalb County
01.2014 - 05.2016
Sales Associate
Pets Smart
07.2010 - 08.2011
Driver, Warehouse Orders
DHL
08.2005 - 02.2009
Albany State Le Corden Bleu Culinary Arts
GED -
Northview High School
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