Malcolm Jones
4222 Abilene Ct Decatur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills while being successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
General Store Manager
Pet Supermarket Inc.
Atlanta, GA
10.2023 - Current
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Department Lead
Publix
05.2022 - 10.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maximized productivity and profitability by balancing sales and expenses.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Training Manager
Family Dollar
10.2011 - 05.2022
- Contribute conference calls covering various company related topics.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed departmental systems and procedures to better align workflow processes.
- Directed training programs and development paths for managers and supervisors.
Customer Service Manager
Wal-Mart Supercenter
03.2004 - 03.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Business Administration
Southern University
Skills
- FMLA Knowledge
- Public Speaking
- Staff Presentations
- Team Development Strategies
- Microsoft Outlook
- Manage Budgets
- Critical Thinking
- Organizational Policies
Timeline
General Store Manager
Pet Supermarket Inc.
10.2023 - Current
Department Lead
Publix
05.2022 - 10.2023
Training Manager
Family Dollar
10.2011 - 05.2022
Customer Service Manager
Wal-Mart Supercenter
03.2004 - 03.2007
Business Administration
Southern University