Malcolm Phillips
Atlanta
Summary
Eager and encouraging leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable, willing to manage multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
General Manager
Playa Bowls
04.2020 - Current
- Organized and directed personalized training methods for new hires, reducing employee turnover by 12%
- Establishing customer service standards by investigating and resolving complaints related to food quality, service, and accommodations.
- Evaluated and scheduled equipment maintenance and repairs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Received food and beverage deliveries while checking delivery contents to verify quality and quantity.
- Monitored food preparation methods, portion sizes, and presentation of food to ensure company standards.
Service Ambassador
12.2019 - 04.2020
- Prepared proportionalized food for guests
- Cleaned and sanitized designated areas around Delta Sky Club
- Operated dishwasher and assisted with stocking food inventory.
Snack Attack / Concierge
06.2017 - 10.2019
- Provided guests with excellent customer service
- Cleaned and sanitized designated areas around Mercedes Benz Stadium.
Zaxby's / Shift Lead
03.2017 - 08.2019
- Developed team members while communicating concerns to the general manager
- Established shift goals and delegated tasks to team members
- Managed food production and quality by monitoring prep, cooking, and holding processes
- Packed and labeled frozen and fresh products
- Received and reconciled truck deliveries, ensured product is properly stocked, and completed daily inventory counts.
Education
Associates - Business Administration And Management
Atlanta Technical College
Atlanta, GA05.2024
Bachelors - Exercise Science
Georgia State University
Atlanta, GA07.2021
Skills
- Leadership and team building
- Problem Resolution
- Staff Development
- Calendar Management
- Goal Setting
- Data Analysis
- Customer Relationship Management
- Microsoft 365
- Unsurpassed work ethic
- Workflow Optimization
References
- Kacy Mccall, Business Owner, Playa Bowls, 770-853-5311, kacy@playabowlsatl.com
- Marcus Porter, General Manager, Zaxbys, 678-670-2087, mporter0412.mp@gmail.com
- Kiiettia Jones, Mentor/ Teacher, Mays High School, 678-510-8422, mzkrenee3@gmail.com
Timeline
General Manager
Playa Bowls
04.2020 - Current
Service Ambassador
12.2019 - 04.2020
Snack Attack / Concierge
06.2017 - 10.2019
Zaxby's / Shift Lead
03.2017 - 08.2019
Associates - Business Administration And Management
Atlanta Technical College
Bachelors - Exercise Science
Georgia State University
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