Summary
Overview
Work History
Education
Skills
ANALYTICAL SKILLS
TRAININGS
CAREER GOAL:BUCHELOR OF BUSINESS IN HUMAN RESOURCE MANAGEMENT
COMPETENCIES
Certification
References
Timeline
Generic
MALEBOGO RAESE

MALEBOGO RAESE

Gaborone

Summary

Dynamic records management professional with a proven track record at Botswana Telecommunications Corporation, adept at enhancing efficiency through innovative solutions. Skilled in data entry and analytical problem-solving, I successfully implemented new record-keeping policies, ensuring compliance and security while fostering teamwork and collaboration across departments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Temporary Records Officer

Botswana Telecomunications Corporation
Gaborone
02.2019 - Current
  • Conducted regular audits to ensure compliance with legal and company standards for record keeping.
  • Maintained both electronic and physical filing systems, ensuring organization and accessibility.
  • Implemented data entry protocols that increased accuracy and efficiency of record management.
  • Maintain extremely well-organized records, and handle all HR matters confidentially, as per company standards.
  • Assist in resolving HR-related queries to ensure fewer employee complaints.
  • Maintained positive working relationship with fellow staff and management.
  • Gathering payroll data to reduce processing time, and to ensure that employees are compensated on time.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Managed document workflows for creation, storage, retrieval, and destruction processes.
  • Working with HRBP to process and refer non-standard human resource requests.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Coordinated the transfer of records between departments, ensuring secure and timely delivery.
  • Processed requests for information, providing prompt and accurate responses to internal and external queries.
  • Maintained and updated company filing systems.
  • Enhanced security measures for sensitive information, significantly reducing the risk of data breaches.
  • Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency.
  • Prepared new files according to company needs and schedules.
  • Monitored access to confidential records, ensuring adherence to privacy policies.
  • Created or updated records with new files or information.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Retrieved archived materials upon request from authorized personnel.
  • Assisted in preparing reports on the status of records management activities.
  • Responded to requests from internal departments for access to records or other related information.
  • Reviewed existing databases and developed new ones as needed when changes occurred in regulations or business practices affecting record keeping processes.
  • Prepared periodic reports on volume of documents received, archived, destroyed during a given period.
  • Conducted regular audits to ensure compliance with established standards for record keeping.
  • Resolved inquiries concerning location or availability of files and documents within a timely manner.
  • Documented workflow processes associated with record creation, storage, retrieval, transfer, destruction.
  • Created database systems for tracking and managing records.
  • Ensured that all files were properly labeled according to established standards before being stored in appropriate locations.
  • Managed the day-to-day operations of the Records Office including staffing requirements and budgeting needs.
  • Provide general administration services such as handling staff transfer issues, acting appointments, and terminations.
  • Adhere to the conditions of the service document, labor law, and employment acts' statutory requirements.
  • Renewing file cover, box cover, and personal files / opening bulky files.
  • Timely reconcile and process payments for cellphone vouchers issued.
  • Timely reconcile and process payments for cellphone vouchers issued.
  • Timely reconcile and process cellphone vouchers.

Temporary Records Officer

Ministry of Health and Wellness
Gaborone
08.2023 - 08.2024
  • Identified areas where process improvements could be made regarding the management of records.
  • Developed and implemented records management policies and procedures.
  • Responded to requests from internal departments for access to records or other related information.
  • Maintained physical and electronic records, ensuring accuracy and security of information.
  • Ensured that all documents were properly labeled according to established standards before being stored in appropriate locations.
  • Retrieved archived files upon request from authorized personnel.
  • Conducted regular audits to ensure compliance with established standards for record keeping.
  • Performed daily maintenance tasks such as archiving documents, filing paperwork, and scanning documents.
  • Prepared periodic reports on volume of documents received, archived, destroyed during a given period.
  • Documented workflow processes associated with record creation, storage, retrieval, transfer, destruction.
  • Created database systems for tracking and managing records.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Created or updated records with new files or information.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Performed routine inventory checks and notified supervisors of needed materials and shortages.
  • Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency.
  • Provided file, document and record access to appropriate personnel.
  • Processed requests for information, providing prompt and accurate responses to internal and external queries.
  • Conducted regular audits of records to ensure compliance with legal and company standards.
  • Prepared new files according to company needs and schedules.
  • Trained new staff on record management systems and processes, enhancing team efficiency.
  • Enhanced security measures for sensitive information, significantly reducing the risk of data breaches.
  • Monitored access to confidential records, ensuring adherence to privacy policies.
  • Coordinated the secure destruction of obsolete records in accordance with legal and company policies.
  • Tracked file movement and researched document histories.
  • Coordinated the transfer of records between departments, ensuring secure and timely delivery.
  • Assisted in the development of records retention schedules, ensuring compliance with regulatory requirements.
  • Liaised with the IT department to resolve any technical issues affecting record-keeping systems.
  • Responded to audit requests, providing all necessary documentation and information in a timely manner.
  • Prepared regular reports on the status of records, highlighting any issues or concerns.
  • Maintained and updated company filing systems.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Compiled and coded patient data using standard classification systems.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Safeguarded medical records to maintain patient confidentiality.
  • Pulled patient records and transferred information to appropriate parties.
  • Answered questions and fulfilled requests with friendly and knowledgeable service
  • Purged inactive files and destroyed obsolete files following procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Located and retrieved files, assisting public with general information
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.

Temporary Records Officer

Ministry of COmmunication Knowledge & Technolodge
Gaborone
01.2018 - 01.2019
  • Identified process improvement opportunities in records management for enhanced efficiency.
  • Developed and implemented comprehensive records management policies and procedures.
  • Provided staff training on best practices for proper records management.
  • Resolved inquiries regarding file location and document availability promptly.
  • Maintained accurate physical and electronic records, ensuring information security.
  • Conducted audits for compliance with legal and organizational standards.
  • Coordinated with vendors to deliver technical support for record-keeping systems.
  • Managed day-to-day operations of Records Office, including staffing and budgeting.
  • Developing Procedures: Establishing procedures to ensure compliance with record-keeping requirements and auditing information.
  • Managing Records: Processing, storing, organizing, retrieving, and destroying records.
  • Maintaining Systems: Implementing and maintaining a systematic records management system for efficient data handling.

Office Clerk

QUICK Cash (pty) LTD)
Gaborone
01.2006 - 11.2010
  • Prepared invoices for customers based on their orders and payment terms.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scanned documents into computer system for storage purposes.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Maintained records of employee attendance and leave balances.
  • Processed incoming and outgoing mail daily.
  • Developed forms and maintained filing systems to store confidential client information securely.
  • Performed data entry tasks into various databases as needed
  • Updated customer accounts information in the database system accurately.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Received payments from customers via cash or credit card transactions.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Maintained accurate inventory records of office supplies and equipment.
  • Compiled financial reports by collecting data from various departments within the organization.
  • Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Resolved customer complaints promptly and professionally.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Coordinated travel arrangements and accommodations for staff members.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Copied, sorted and filed records of office activities and business transactions.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Developed organizational filing systems for confidential customer records and reports.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Computed, recorded and proofread data or reports.
  • Completed and mailed contracts, invoices or checks.
  • Answered telephones, directed calls, and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Inventoried and ordered materials, supplies and services.
  • Monitored office expenses and submitted purchase requests.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Answered and directed phone calls to appropriate staff members.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.
  • Facilitated internal communication by distributing memos and announcements.
  • Coordinated travel arrangements for staff, including flight and hotel bookings.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Facilitated communication within the office and with external partners.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Managed client communication, scanning documents and distribution of mail.

Human Resources Assistant

Prestige Dept Collectors
Gaborone
01.2004 - 11.2004
  • Collected feedback from departing employees through exit interviews to evaluate organizational experience.
  • Monitored compliance with Equal Employment Opportunity laws during recruitment.
  • Executed background checks on applicants to maintain company hiring standards.
  • Created targeted recruitment strategies to attract qualified candidates for vacancies.
  • Evaluated resumes for alignment with job specifications and requirements.
  • Organized phone screens and interview schedules to support recruitment activities.
  • Managed multiple delinquent accounts to facilitate debt collection efforts.
  • Negotiated payment plans and deadlines while addressing account inquiries.

Administrative Officer

Silver Dollar Cash Loan Investments (2) (PTY)LTD)
Gaborone
01.2001 - 08.2003
  • Reviewed loan applications to assess borrower eligibility based on established criteria.
  • Evaluated potential borrowers’ creditworthiness to mitigate financial risk.
  • Processed invoices and payments using QuickBooks, ensuring timely financial transactions.
  • Maintained organized filing systems for confidential documents and correspondence.
  • Assisted with budget preparation by compiling data and inputting into spreadsheets.
  • Coordinated travel arrangements, including flights and accommodations, for staff.
  • Developed administrative procedures to enhance operational efficiency and workflow.
  • Provided HR administrative support, including managing office inventory and supplies.

Education

DIPLOMA IN ARCHIVES AND RECORDS MANAGEMENT

INSTITUTE OF DEVELOPMENT MANAGEMENT(I.D.M)
Gaborone
01-2018

CERTIFICATE IN PURCHAING & SUPPLY MANAGEMENT

REALIC INSTITUTE
GABORONE
03-2015

Skills

  • Teamwork and collaboration
  • Analytical skills
  • Creative problem solving
  • Verbal and written communication
  • Professionalism
  • Interpersonal skills
  • Time management
  • Phone answering
  • Problem solving
  • Data entry

ANALYTICAL SKILLS

  • Collaboration
  • Prioritization
  • Active listening
  • Brain storming

TRAININGS

  • Introduction to Office and Administrative Management - 2023
  • Security Moments Series: Sport the Bad Link – 2023
  • Info sec: Malware course - 2019
  • Adopting Agile: Strategies for successful implementation - 2024 LinkedIn Learning
  • Building an adaptability mindset in the age of AI, 2024 -Linkedin Learning
  • Agile practices using AI - 2024 -Linkedin Learning
  • How to use generative AI: building an AI-first mindset in 2024-Linkedin Learning
  • Kevin Mitnick - Two-Factor Authentication Attac 2024

CAREER GOAL:BUCHELOR OF BUSINESS IN HUMAN RESOURCE MANAGEMENT

  • To pursue a Bachelor of Business in Human Resource Management next month, July2025

COMPETENCIES

  • Self-development
  • Teamwork
  • Adaptability
  • Meeting customer needs
  • Integrity
  • Innovative
  • Personal results

Certification

  • Class B License

References

References available upon request.

Timeline

Temporary Records Officer

Ministry of Health and Wellness
08.2023 - 08.2024

Temporary Records Officer

Botswana Telecomunications Corporation
02.2019 - Current

Temporary Records Officer

Ministry of COmmunication Knowledge & Technolodge
01.2018 - 01.2019

Office Clerk

QUICK Cash (pty) LTD)
01.2006 - 11.2010

Human Resources Assistant

Prestige Dept Collectors
01.2004 - 11.2004

Administrative Officer

Silver Dollar Cash Loan Investments (2) (PTY)LTD)
01.2001 - 08.2003

DIPLOMA IN ARCHIVES AND RECORDS MANAGEMENT

INSTITUTE OF DEVELOPMENT MANAGEMENT(I.D.M)

CERTIFICATE IN PURCHAING & SUPPLY MANAGEMENT

REALIC INSTITUTE

Similar Profiles

CREATE PROFILE
MALEBOGO RAESE