Malia Larsen
Milton
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Salon Bellezza Of Roswell. Skilled in time management and team collaboration, adept at creating welcoming environments and efficiently handling high-volume tasks. Demonstrates exceptional attention to detail and listening skills, significantly improving front desk operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Salon Bellezza Of Roswell
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Server
Nest Cafe
09.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Receptionist
Simply Bliss Salon & Spa
07.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Host
Peach and the Pork Chop
04.2022 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Campania Coal Fired Pizza
11.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma - Hair/beauty/cosmotology
Milton Highschool
Miltona, MN06.2034
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
Timeline
Front Desk Receptionist
Salon Bellezza Of Roswell
06.2023 - Current
Server
Nest Cafe
09.2022 - 06.2023
Front Desk Receptionist
Simply Bliss Salon & Spa
07.2022 - 09.2022
Host
Peach and the Pork Chop
04.2022 - 07.2022
Host
Campania Coal Fired Pizza
11.2021 - 04.2022
High School Diploma - Hair/beauty/cosmotology
Milton Highschool
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