- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
- Environmental Stewardship
Malik Gayle
McDonough
Summary
Accomplished DSP at CSS Healthcare Services with expertise in fostering independence and enhancing quality of life. Proven track record in teamwork and problem-solving, leading initiatives to improve patient engagement. Certified in CPR/AED, ensuring safety compliance. Enhanced care strategies through effective communication and collaboration, achieving a 20% increase in patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DSP
CSS Healthcare Services
01.2015 - Current
- Provided direct support to individuals with disabilities, fostering independence and enhancing quality of life.
- Assisted in developing personalized care plans, ensuring alignment with individual needs and goals.
- Facilitated communication between clients and healthcare providers, promoting awareness of health concerns.
- Monitored client progress and reported changes, contributing to continuous improvement of care strategies.
- Led initiatives to improve patient engagement through innovative activities tailored to client interests and abilities.
- Collaborated with interdisciplinary teams to coordinate comprehensive services for optimal client outcomes.
- Implemented training workshops focused on safety protocols, resulting in increased adherence among staff members.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
GSE Mechanic (manager)
Daifuku America
04.2020 - 02.2025
- Diagnosed and repaired ground support equipment to ensure operational efficiency.
- Conducted routine maintenance on GSE, enhancing reliability and performance.
- Collaborated with team to troubleshoot complex mechanical issues promptly.
- Implemented safety protocols, reducing risk during equipment operation and maintenance.
- Trained junior mechanics on proper servicing techniques and equipment handling procedures.
- Streamlined repair processes, improving turnaround times for equipment readiness.
- Maintained accurate records of repairs, ensuring compliance with safety regulations.
- Led initiatives to enhance workflow efficiency in GSE maintenance operations.
- Ensured compliance with all safety regulations and protocols through diligent adherence to guidelines and procedures.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as seminars, workshops, and certifications courses.
- Increased efficiency in diagnosing mechanical issues through the use master diagnostic tools alongside manual techniques.
- Reduced downtime for GSE units by implementing a preventative maintenance schedule.
- Demonstrated expertise in repairing various types of GSE, including tow tractors, hydraulic lifts, and air conditioning units.
- Collaborated with operations teams to ensure optimal availability of functional GSE during peak hours.
Assistant Manager
AutoZone
03.2018 - 08.2019
- Led daily operations to ensure optimal inventory management and customer satisfaction.
- Trained and mentored new staff on product knowledge and customer service protocols.
- Developed and implemented strategies to improve store efficiency and sales performance.
- Monitored team performance, providing feedback to enhance individual skills and teamwork.
- Assisted in creating promotional displays that increased customer engagement and sales.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certificate of Technical Studies - Technical & Mechanical Engineineer
NASCAR Technical Institute
Mooresville, NC08-2019
Associate of Applied Science - Mechanical Engineering
Gordon State Collage
Barnesville, GA01-2017
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Certified in CPR/AED
- Physical strength
- Safety compliance
- Relationship building
- Meal planning and preparation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Certification
- PCHM - Personal Care Homemaker
- DCA - Direct Care Aide
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Interests
Timeline
GSE Mechanic (manager)
Daifuku America
04.2020 - 02.2025
Assistant Manager
AutoZone
03.2018 - 08.2019
DSP
CSS Healthcare Services
01.2015 - Current
Certificate of Technical Studies - Technical & Mechanical Engineineer
NASCAR Technical Institute
Associate of Applied Science - Mechanical Engineering
Gordon State Collage