Malika Skeete
McDonough,MI
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Front Desk /Certified Medical Assistant
Peachtree Immediate Care
05.2024 - 02.2025
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Chime Solutions
06.2021 - 10.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Assistant
Atlanta Plus Urgent Care
01.2024 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Representative
Timberwood Inc
01.2019 - 04.2024
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Certificate - Medical Assistant
United Education Institute
Morrow, GA10-2019
Skills
- Insurance confirmation
- Medical records oversight
- HIPAA protocols
- Inventory and supply management
- Scheduling
- Account updating
- Complaint resolution
- Multi-task management
Timeline
Front Desk /Certified Medical Assistant
Peachtree Immediate Care
05.2024 - 02.2025
Medical Assistant
Atlanta Plus Urgent Care
01.2024 - 05.2024
Customer Service Representative
Chime Solutions
06.2021 - 10.2024
Customer Service Representative
Timberwood Inc
01.2019 - 04.2024
Certificate - Medical Assistant
United Education Institute
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