Malikah Sims
Savannah
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Math and Science Tutor
Spark Wisdom, LLC.
02.2024 - Current
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- Issued reports updating students, parents, and teachers on student progress.
- Utilized diverse teaching strategies and resources to help students better understand math and science concepts.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Maintained records of student assessments, tutoring activities and results.
Administrative Clerk
Blow It Up Party Rentals & Events
10.2022 - 01.2024
- Proofread and edited professional documents to fix errors.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
- Created welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Retail Shift Supervisor
Clothes Mentor
04.2017 - 08.2022
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash, and production reports for senior managers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
MBA -
Savannah State University
Savannah, GA05-2025
Bachelor of Science - Interdisciplinary Studies
Savannah State University
Savannah, GA05.2021
Skills
- Quantitative skills
- Database entry
- Document preparation
- Spreadsheet development
- Complex transaction processing
- Verbal and written communication
Timeline
Math and Science Tutor
Spark Wisdom, LLC.
02.2024 - Current
Administrative Clerk
Blow It Up Party Rentals & Events
10.2022 - 01.2024
Retail Shift Supervisor
Clothes Mentor
04.2017 - 08.2022
MBA -
Savannah State University
Bachelor of Science - Interdisciplinary Studies
Savannah State University
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