Maliya Watts
Covington,GA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Atlanta Perinatal Associates
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Warehouse Worker
Aldi Warehouse
04.2023 - 07.2024
- Ensured safety protocols were followed at all times while operating machinery.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Transported goods to designated areas within the warehouse facility.
- Assembled orders according to customer requests.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Consistently lifted materials weighing as much as 20 pounds.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Warehouse Worker
Amazon
01.2020 - 02.2023
- Monitored temperature and humidity levels in warehouse.
- Identified discrepancies between physical count and computer data.
- Investigated any reported problems regarding shipping errors or damages.
Pawnbroker
Cash America
08.2018 - 11.2019
- Ensured the store was kept clean, neat and organized at all times.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
- Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
- Verified authenticity and value of items brought in for pawning or selling.
- Maintained accurate records of all transactions and inventory.
- Adhered to company policies regarding security procedures while handling money.
- Monitored security cameras for suspicious activity throughout the store.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Created displays to promote new products or services offered by the store.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Followed applicable laws governing pawnbroking operations in the state and country.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Negotiated loan repayment plans with customers when necessary.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Resolved customer complaints effectively in a polite and professional manner.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Researched electronics and other items online to identify market value.
Associate Manager
LIFE STORAGE
12.2017 - 03.2018
- Provided great service to new and existing customers worked face-to-face with customers and build excellent rapports while enhancing your customer Rented self storage spaces & selling our store merchandise Accepted monthly payments and making bank deposits Composed daily reports Kept the property and office clean and tidy
- You will be able to walk around the property performing lock checks and showing off our units to customers
- Other general office duties
Assistant Manager
DOLLAR TREE
04.2017 - 12.2017
- Assist with all store functions and day-to-day store activities as directed by the Store Manager; Able to perform all opening and closing procedures in the absence of the Store Manager; Assist the Store Manager in protecting and securing all company assets, including store cash; Adhere to all policies and procedures including safety guidelines; Maintain a professional and friendly environment with customers, subordinates and supervisors; Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery; When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates ; Assist Store Manager in the management of freight flow exceeds productivity standards Assist the Store Manager in ordering and stocking all merchandise needs, Assist the Store Manager in maintaining stockroom organization; Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis Assist the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items Assist the Store Manager in planning and implementing monthly sales
Store Associate
DOLLAR TREE
08.2016 - 04.2017
- Greet and acknowledge each customer assist customers where possible provide answers to product and payment-related queries resolve customer complaints refer customers to the right person to answer queries and deal with any problems accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount accept cash, checks and bank cards for payment process payments according to company procedure provide change for cash payments issue receipts for payments received accurately calculate discounts and special offers stay up to date on all promotions and special offers issue refunds and credits process returns and coupons ensure sufficient change is available balance sales and receipts according to company procedure maintain accurate records of transactions bag, box and wrap merchandise may be required to assist in other areas such as shelf stocking, product display.
Education
Diploma -
Shiloh High School
Snellville, GA01.2015
Savannah State University
Savannah, GASkills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Large cash/check deposits expert
- Telephone inquiries specialist
- Customer service expert
- Adaptive team player
- Opening/closing procedures
- Customer Service
- Payment Processing
- Team Collaboration
- Customer Assistance
- Effective communication abilities
- Organization
- Cash Handling Accuracy
- Cash Handling
- Retail Merchandising
- Interpersonal Skills
- Ability to Lift 40 pounds
- Professionalism
- Sales expertise
- Active Listening
- Reliability
- Cash Drawer Management
- Time management abilities
- Creative Thinking
- Engaging with Diverse Customers
- Problem-solving abilities
- Goal-Driven
- Positive Customer Engagement
- Interpersonal Communication
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Initiative-taking
- Complex Problem-solving
- Issue handling
References
References are available on request.
Languages
English
Timeline
Front Desk Receptionist
Atlanta Perinatal Associates
07.2024 - Current
Warehouse Worker
Aldi Warehouse
04.2023 - 07.2024
Warehouse Worker
Amazon
01.2020 - 02.2023
Pawnbroker
Cash America
08.2018 - 11.2019
Associate Manager
LIFE STORAGE
12.2017 - 03.2018
Assistant Manager
DOLLAR TREE
04.2017 - 12.2017
Store Associate
DOLLAR TREE
08.2016 - 04.2017
Savannah State University
Diploma -
Shiloh High School
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