Maliyah Jordan
Atlanta,GA
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
11
11
years of professional experience
Work History
Property Manager
Mid-America Apartments
04.2022 - 05.2024
- Streamlined property management processes for improved efficiency and cost savings.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
Assistant Property Manager
Mid-America Apartments
07.2021 - 04.2022
- Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”
- Showcase the value of the community features as they relate to the customer needs
- Use a customer focused attitude year-round to ensure a smooth renewal process for existing residents
- Utilize and establish creative marketing and social media strategies to increase property traffic
- Support occupancy and retention goals by following up with potential and current residents
- Use problem solving skills and best judgment to handle unpredictable situations as they arise
- Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
- Promote positive resident relations through courteous and timely response to resident needs and concerns
- Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
Professional Leasing Consultant
Mid-America Apartments
07.2020 - 07.2020
- Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Contributed to high occupancy rates by effectively marketing available units and promptly following up on leads.
- Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Operations Manager
Ritz-Carlton Atlanta
06.2018 - 07.2020
- Collaborate with team members to plan and organize resident events, Directed team of 118 personnel in busy hotel with 244 luxurious rooms
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to leadership
- Coordinated household cleaning service operations, including driving business development and managing client relations
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Worked with front desk to respond promptly to all guest requests
- Drove improvements to workflow and room turnover with a hands-on, proactive management style
- Drove continuous commitment to produce quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources
- Planned employee incentive programs to increase performance
- Procured information from various vendors to ensure cost- effective purchasing
- Maintained controls over expenses and inventory for optimal budget tracking.
Operations Manager
United HealthCare Services Inc
10.2013 - 08.2018
- Managed company operations, including staff hiring, training,
- Development, scheduling and supervision
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Generated comprehensive reports regarding incidents, events, and important business matters
- Forged and cultivated productive relationships with community members and potential partners
- Completed three performance reviews each quarter, offering praise and recommendations for improvement
- Built relationships with customers and managed accounts to drive revenue and profit
- Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
- Facilitates daily agent coaching and development sessions in both written and verbal format.
Education
Bachelor of Science - Business
Georgia State University
Atlanta, GA05.2013
Atlanta Apartmetn Associaiton
Atlanta, GA10.2034
Skills
- Cost reduction strategies
- Vendor sourcing
- Property tours and inspections
- P&L management
- Yardi/CRM
- Okta
- Budgeting and forecasting
- Operations management
- Funnel
Timeline
Property Manager
Mid-America Apartments
04.2022 - 05.2024
Assistant Property Manager
Mid-America Apartments
07.2021 - 04.2022
Professional Leasing Consultant
Mid-America Apartments
07.2020 - 07.2020
Operations Manager
Ritz-Carlton Atlanta
06.2018 - 07.2020
Operations Manager
United HealthCare Services Inc
10.2013 - 08.2018
Bachelor of Science - Business
Georgia State University
Atlanta Apartmetn Associaiton