Mallory Froelich
Hamilton
Summary
Licensed Master Social Worker with hands-on experience in supporting individuals affected by domestic violence, substance abuse, and mental health challenges. Certified in working with substance-abusing clients and providing medication-assisted treatment (MAT), I have developed a strong foundation in trauma-informed care and crisis intervention through my internship at a domestic violence shelter. Passionate about providing compassionate, empathetic support, I am eager to apply my skills in a and contribute to patient care by offering personalized guidance, advocating for holistic well-being, and helping individuals navigate their recovery journey.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intern
Hope Harbour
01.2024 - 04.2025
- Provided crisis intervention and emotional support to clients within the emergency shelter and hotline callers
- Conducted safety planning and risk assessments for children within the child advocacy program within the emergency shelter
- Co-facilitated and independently led support groups for children within the child advocacy program within the emergency shelter
- Advocated for clients in legal and social service settings and accompanied clients to court hearings
- Maintained accurate and confidential client documentation in case files and databases
- Supported shelter operations to include coordinating client transportation, donations, and supplies
- Participated in community awareness events, presentations, and outreach activities
- Hope Harbour provides emergency shelter, safety, crisis intervention, and advocacy for adults and children who are victims and survivors of domestic violence
Volunteer family readiness group leader
United States Army
04.2017 - 01.2019
- Built solid and trusting rapport with children and families, fostering trust and communication to meet needs during time of challenge
- Performed recruitment and selection of capable volunteers to assist Military spouses and their families throughout extensive deployment
- Promoted unity among diverse group of individuals within high stress environment
- Ensured timely distribution of sensitive information and essential resources to all Family Readiness Group members
- Helped to deescalate high stress situations and provide supportive services and referrals
- Provided assistance in assessing crisis situations and writing crisis responses
- Organized and planned for successful fundraising and morale building events
Child and Youth Program Assistant
US Army MWR
09.2012 - 01.2013
- Assisted with youth development and other recreation programs to improve quality of attendee experience
- Created safe, fun environment for children and teens attending special programs
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies
- Developed and implemented fun, educational activities for children of varying ages
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Assisted in conducting needs assessments to identify key areas of service needs
- Assisted supervisor by completing administrative and clerical tasks for program
Intern
Maxim Healthcare Services
01.2010 - 08.2010
- Interacted with clients by phone, email, or in-person to provide information
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Responsible for helping with organization and distribution of Influenza vaccinations for extensive vaccination program
Sales Associate
Barnes And Noble Booksellers
01.2009 - 02.2010
Education
Master of Social Work -
Syracuse University
NY08-2025
Bachelor of Arts - undefined
Le Moyne College
NY01-2011
Skills
- Odyssey File and Serve
- Excel
- CaseWorthy
- Crisis intervention
- Advocacy skills
- Cultural competency
- Conflict resolution
- Effective communication
- Empathy development
- Teamwork and collaboration
- Adaptability and flexibility
Licensure
Licensed Master Social Worker
State of Georgia
MSW013248
Certification
Supporting Recovery with Medications for Addiction Treatment
Timeline
Intern
Hope Harbour
01.2024 - 04.2025
Volunteer family readiness group leader
United States Army
04.2017 - 01.2019
Child and Youth Program Assistant
US Army MWR
09.2012 - 01.2013
Intern
Maxim Healthcare Services
01.2010 - 08.2010
Sales Associate
Barnes And Noble Booksellers
01.2009 - 02.2010
Bachelor of Arts - undefined
Le Moyne College
Master of Social Work -
Syracuse University